AMBER CRANFORD
Garrison,Texas
Summary
Versatile administrative professional skilled in customer service, time management
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
CDL Driver
Sparks Trucking
Nacogdoches, Texas
03.2025 - Current
- Operated commercial vehicles in compliance with federal and state regulations.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and efficiency.
- Delivered materials to customers efficiently while maintaining high service standards.
- Move heavy equipment to job locations.
- Resolved issues related to vehicle maintenance promptly to minimize downtime.
Rural Carrier
USPS
Nacogdoches, Texas
05.2024 - 03.2025
- Delivered mail and packages efficiently across designated rural routes, ensuring timely service.
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues.
- Collaborated with team members to ensure seamless operations during peak delivery periods.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
Courier
FedEx Express
Nacogdoches, Texas
10.2021 - 09.2023
- Ensured timely and accurate deliveries of packages across designated routes.
- Operated delivery vehicles following safety protocols and company policies.
- Maintained communication with dispatch to coordinate delivery schedules efficiently.
- Managed and organized package pickups, optimizing route planning for efficiency.
- Monitored vehicle maintenance needs, ensuring compliance with safety regulations.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Feed Clerk
Tyson Foods
Nacogdoches, Texas
08.2015 - 10.2021
- Performed daily data entry in SAP for purchasing and receiving modules.
- Processed and documented incoming shipments to ensure accurate inventory records.
- Assisted with time maintenance and payroll verification using SAP in collaboration with supervisors.
- Managed multi-line phone systems and provided professional customer service.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Office Manager
Tradeco Infrastructure
Nacogdoches, Texas
11.2013 - 01.2015
- Ensured accuracy of employee timesheets and facilitated the approval process.
- Oversaw daily office operations, ensuring efficient workflow and high productivity.
- Coordinated with Human Resources to manage new hire onboarding and documentation.
- Submitted TXDOT reports to the corporate office, including OJT enrollment and monthly SBE/DBE reports.
- Prepared and submitted Material on Hand (MOH) reports to TXDOT.
- Prepared accounts payable vouchers for vendor and subcontractor invoices.
- Developed comparative charts and purchase order requisitions for Procurement department approval.
- Managed and reconciled petty cash accounts.
- Coordinated meetings via Outlook, managed office supplies, processed expense reports, and handled travel logistics.
- Scheduled equipment maintenance and monitored traffic control barricades and signage for site safety.
- Facilitated jobsite logistics by procuring necessary equipment and materials.
- Oversaw daily office operations, ensuring efficient workflow and high productivity
Processor
Select Energy Services
Chireno, Texas
06.2011 - 06.2012
- Processed, reviewed, and priced daily field tickets for accurate billing.
- Analyzed and processed daily reports and data from various field locations.
- Collaborated with operations and office management to resolve daily operational issues.
- Tracked and documented daily activity utilizing internal work-tracking systems.
- Conducted specialized research for various organizational projects.
- Provided comprehensive administrative support to the management team.
- Collected and recorded weekly timesheets using Microsoft Excel and ADP.
- Managed gas receipt collection and maintained detailed expenditure logs in Excel.
- Maintained accurate records of daily equipment usage.
Export Specialist II
CEVA Logistics
Houston, Texas
08.2008 - 06.2011
- Coordinated packing requirements for hazardous materials in compliance with safety regulations.
- Managed shipment schedules, optimizing routes for timely deliveries.
- Analyzed customs requirements, reducing clearance delays and enhancing efficiency.
- Assisted with ocean bookings and scheduling container pick ups.
- Developed and maintained relationships with freight forwarders and carriers to streamline operations.
- Prepare and review all commercial invoices/packing list and shipment certifications for each shipment.
- Maintain communication with clients and provide timely customer service by providing updated status of shipments.
- Entered material receipts, purchase orders and prepared dock receipts.
- Communicate with vendors and manufacturers for necessary test reports and ISO certificates.
- Complete follow up on certification process and payments of certificates.
- Correspond with overseas agents for weekly updated SONCAP freight.
- Coordinated export documentation to ensure compliance with international regulations.
- Implemented process improvements that increased accuracy in shipping documentation.
- Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
Education
Associate of Science - Paralegal
Blinn College
08-2019
CDL A License -
Angelina College
02-2024
Skills
- DOT compliance
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Product delivery
- Organization and time management
- Highly accurate typing
- Efficient data entry
- Virtual collaboration
Timeline
CDL Driver
Sparks Trucking
03.2025 - Current
Rural Carrier
USPS
05.2024 - 03.2025
Courier
FedEx Express
10.2021 - 09.2023
Feed Clerk
Tyson Foods
08.2015 - 10.2021
Office Manager
Tradeco Infrastructure
11.2013 - 01.2015
Processor
Select Energy Services
06.2011 - 06.2012
Export Specialist II
CEVA Logistics
08.2008 - 06.2011
Associate of Science - Paralegal
Blinn College
CDL A License -
Angelina College