Amber Cruz
Two Harbors,Minnesota
Summary
Highly motivated employee with experience in multiple fields looking to provide leadership and quality support to different operations.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Carefree Living
Silver Bay, MN
08.2023 - Current
- Organized and maintained filing systems for sensitive documents.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Delegated work to staff, setting priorities and goals.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Coordinated with Nursing staff and Hospice to deliver timely and compassionate care.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Maintained accurate records of employee attendance, vacation requests, absences utilizing Kronos.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Recruited, interviewed and selected employees to fill vacant roles.
- Assisted with onboarding of new employees by providing information packets and training materials and utilizing Relias.
- Worked with finance department to file receipts and reimbursements.
- Entered medical information into Eldermark
Paraprofessional
Lake Superior School District 381 - Two Harbors Mn
Two Harbors, MN
02.2022 - 06.2023
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Conducted one-on-one tutoring sessions with struggling students when needed.
Township Clerk
Pequaywan Township
Duluth, MN
01.2021 - 04.2023
- Coordinated elections for township officials and ballot issues.
- Maintained accurate records of township meetings, ordinances and resolutions.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
- Managed records retention program in accordance with state law.
- Assisted in the preparation and implementation of the annual budget.
- Provided support services for elected officials during town hall meetings.
- Prepared agendas, minutes, resolutions and other documents for board meetings.
- Ensured compliance with state election laws and regulations.
- Typed and proofread correspondence, distributed and filed official forms and scheduled appointments.
Cook
Bettys Pies
Two Harbors, MN
06.2021 - 11.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Replenished food items from inventory and rotated ingredients.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Bartender Supervisor
Pequaywan Inn
Duluth, MN
11.2017 - 07.2021
- Provided exemplary customer service at all times while interacting with patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Collected and organized daily till totals and tips.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Grocery Manager
Eastport Market
Eastport, MI
08.2015 - 08.2016
- Oversaw daily operations of the store including opening and closing procedures.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Ensured compliance with all health, safety, and sanitation regulations.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Ordered supplies as needed while staying within budget parameters.
- Resolved customer complaints in a courteous and professional manner.
Education
Some College (No Degree) - Nursing
Lake Superior College
Duluth, MNMaster of Science - Health Care Coordination
Arizona State University
Tempe, AZSkills
- Filing
- Time Management
- Microsoft Excel
- Office Administration
- Telephone Etiquette
- Attention to Detail
- Inventory Management
- Appointment Scheduling
- Office Opening and Closing
- Schedule Management
- Employee Records Management
- Documentation and Recordkeeping
Affiliations
- landscape photography
- adobe photoshop for photo editing
- hiking
References
References available upon request.
Timeline
Administrative Coordinator
Carefree Living
08.2023 - Current
Paraprofessional
Lake Superior School District 381 - Two Harbors Mn
02.2022 - 06.2023
Cook
Bettys Pies
06.2021 - 11.2022
Township Clerk
Pequaywan Township
01.2021 - 04.2023
Bartender Supervisor
Pequaywan Inn
11.2017 - 07.2021
Grocery Manager
Eastport Market
08.2015 - 08.2016
Some College (No Degree) - Nursing
Lake Superior College
Master of Science - Health Care Coordination
Arizona State University
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