Summary
Work History
Education
Skills
Timeline
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Amber Dallas

New Philadelphia,OH

Summary

Proactive and dedicated, I excel at McDonald’s by enhancing team efficiency and customer satisfaction. My adeptness in problem-solving and exceptional customer service skills led to significant improvements in operational flow and customer experience. Recognized for outstanding teamwork and communication, I effectively train new staff, ensuring seamless service delivery.

Work History

Team Member

McDonald’s
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Computer Science - Cybersecurity Engineering

Colorado Technical University
Colorado Springs, CO

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Microsoft Office Suite Advanced
  • First Aid/CPR Certified
  • Backwoods hiking experience

Timeline

Team Member

McDonald’s

Computer Science - Cybersecurity Engineering

Colorado Technical University
Amber Dallas