Amber Damitz
Las Vegas,NV
Summary
An energetic leader with a track record of accomplishments who is competent at implementing policies and educating people to improve patient care. Proficient in Healthcare Effectiveness Data Information Set (HEDIS) and cultivating an environment of ongoing advancement; successfully led teams in reaching operational goals along with improving patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Assistant
University Medical Center, UMC
08.2022 - Current
- Conducted targeted audits on select cases, identifying gaps or errors requiring further investigation or remediation efforts from providers.
- Provided valuable feedback to healthcare providers on their performance against HEDIS benchmarks, enabling continuous improvement efforts.
- Ensured timely completion of assigned projects, managing multiple review deadlines simultaneously.
- Streamlined administrative tasks associated with field reviews, such as appointment scheduling and travel coordination, maximizing productivity levels.
Lead Medical Assistant
Optum, UnitedHealth Group
02.2019 - 02.2023
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 100+ patients per day.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians and nurses with clinical procedures following safe practices.
Assistant Campus Manager
Vandelay Education
02.2015 - 05.2022
- Organized and allocated resources required to meet needs of 30 students and 20 instructors.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Education
Bachelor of Science - Business Health Care Management
Capella University
Minneapolis, MN06.2023
Diploma - Medical Assistant
High Tech Institute
Las Vegas, NV06.2005
Skills
- Schedule Management
- Policy Implementation
- Employee performance
- New Hire Training
- Regulatory Compliance
- Performance Metrics
- Resource Utilization
- Critical Thinking
- Process Improvement
- Employee Supervision
- Patient Advocacy
- Workflow Management
Timeline
Medical Assistant
University Medical Center, UMC
08.2022 - Current
Lead Medical Assistant
Optum, UnitedHealth Group
02.2019 - 02.2023
Assistant Campus Manager
Vandelay Education
02.2015 - 05.2022
Bachelor of Science - Business Health Care Management
Capella University
Diploma - Medical Assistant
High Tech Institute