Amber Dandridge-Holmes

• Management & Supervision
• ADD Regional HIM D oversight.
• ADD Revenue Cycle Management and NFD and FD goals
• Facility Privacy Official - X # of years
• Successfully managed up to 20 employees, including HIM leadership, facility-based staff and work from home workforce. Known for setting high expectations, supporting facility culture through leadership by example, and developing employee self-confidence and skills
• Maintained employee turnover rate of less than 1% for three consecutive years
• Established facility forms committee to streamline form layout, usage, and approval process
• Led HIM department through coding and operational consolidation; migrated a clean department with minimal coding backlogs, adequate staffing, few HIM absorption of non-coding duties, and exceeded pre migration metrics in 2005 and 2009
• Served as NTX Division HIM Director Meeting coordinator for two consecutive years
• Managed all aspects of HIM including; Coding, Assembly and Analysis, Transcription, Incomplete Record Room, Physician Suspension, Release of Information, Filing, Medical Record Requests, Birth Certificates, Discharge Processing, Cancer Registry, State Reporting, and Mid-level HIM Management
• Professional Accomplishments
• Successfully completed Parallon Leadership Institute program in 2013 and 2026
• Led successful transitions of Health Information Management (HIM) department operations during multiple divestiture, acquisition and/or organizational realignment projects
• Partnered closely with IT&S Development and Project Management teams to successfully design and deploy a Physician Automated Notification Tool across the division, later scaling the implementation enterprise-wide. The initiative improved clinician communication efficiency and enhanced patient care coordination.
• Standardization of Rules and Regulations related to pending physician documentation and suspension
• Facility recognized as best practice in NTX Division due to successful and consistent A/R management through sound HIM operations; consistently met or exceeded goal 1.0 total unbilled days
• Consistently maintained division and facility average delinquency rates of 3% and below
• Managed successful transition of facility transcription service providers through testing, training, and communication of changes to department, facility leadership, and medical staff
• Involved in multiple Joint Commission surveys; most recently led department through 2 Joint Commission surveys with no HIM Information Management related deficiencies
• Department achieved 4.17 Employee Satisfaction Score in 2007 (higher than NTX Division and Company mean); ranked third in hospital departments; achieved overall satisfaction of 100% and engagement of 91% in 2008
• Developed and implemented successful department business plan for the last 4 years; development of plan included HIM staff involvement
• Established facility forms committee to streamline form layout, usage, and approval process; currently over 300 forms available via Meditech form fast
• Implemented equal access to physician incomplete medical records and managed efficient and effective physician suspension process
• Prepared HIM department, facility and medical staff for transition to Electronic Health Record-product McKesson Horizon Patient Folder (HPF)
• RHIT Exam Preparation Speaker 2008 and 2009
• Authored several articles for both Employee and Physician newsletters
• Selected to serve as Las Colinas Patient Ambassador due to recognized ability to interact with stakeholders by providing high-level customer service
• Consistently balance budget and department staffing (Manhours per stat)
• Department received birth certificate 5 Star Award annually 2003-2008, AOP awards 2005, 2007, and 2008, and Immitrac Excellence Recognition annually 2006-2008
• Served as Facility Privacy Official, Records Management Coordinator, and Recovery Audit Contractor Coordinator; assist with annual Ethics and Compliance Refresher Trainings
• Led successful United Way Campaign 2 consecutive years; exceeded facility fundraising goal
• Coordinated Healthcare Career conference with Medical City Las Colinas, DeVry University, and Irving ISD in 2008

RHIA