Amber Daughters
Sioux Falls,SD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laboratory Manager
Pipestone County Medical Center
10.2023 - Current
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Coordinated cross-functional projects with other departments, leading to increased collaboration and shared resources among teams.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Established team priorities, maintained schedules and monitored performance.
Laboratory Advisor
Avera McKennan Regional Laboratory
10.2021 - 10.2023
- Served as Technical Consultant on clients' CLIA License
- Provided advisory support to multiple clients at different levels of service
- COLA, CAP, and CLIA resource for Clients
- Calibrated and maintained instruments to keep equipment fully operational for Clients.
- Trained new associates in laboratory procedures and standards.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Reviewed Proficiency Testing, Quality Control data, Maintenance Logs, Validation Studies, and Competency for clients
- Generated reports for clients after site visit review
- Provided process improvement recommendations for clients
Laboratory Coordinator
Avera On Louise/Family Health Center
12.2020 - 11.2021
- Monitored staff actions and laboratory procedures to uphold CLIA compliance
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Created quality control reports on monthly basis.
- Performed laboratory instrumentation validations and verifications
- Ensured preventive maintenance was performed on instrumentation and laboratory equipment
- Performed laboratory instrumentation method comparisons and calibrations
- Validated reagents and quality controls
- Executed corrective actions when test controls were outside specified limits.
- Performed initial trainings and staff competencies following CLIA requirements
- Managed and oversaw the following instrumentation : Echo-Immucor, Stago , Iris iQ200, Arkray AX-4030, Afinion 2 , Beckman Coulter AU480, Beckman Coulter Access, Sysmex XN-1000, Sysmex XP 300, iSED ESR
- Delivered exceptional level of service to nurses, physicians,and patients by listening to concerns and answering questions.
Medical Laboratory Scientist
Avera On Louise Health Campus
03.2020 - 12.2020
- Trained and performed testing in all aspects of the laboratory and blood bank
- Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
- Executed corrective actions when test controls were outside specified limits.
- Processed patient specimens according to priority and documented results.
- Led quality control diagnostic testing, documenting all variances in results and blood product performance.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Successfully performed phlebotomy
Point of Care Coordinator
St. Joseph's Hospital and Medical Center
04.2017 - 02.2020
- Managed and oversaw the Point of Care department.
- Maintained and constructed procedures and policies.
- Managed and oversaw 2300+ glucometer operators, and 400+ moderately complex operators.
- Technical Consultant for 24 Dignity Health Clinics, St.Joseph's Westgate Medical Center , and University of Arizona Cancer Center.
- Ensured department is compliant with College of American Pathologists (CAP) and Clinical Laboratory Improvement Amendments (CLIA) Regulations.
- Managed RALS middleware interface.
- Managed quality control and troubleshooting for the following analyzers: iStat, AccuChek Inform II Glucometer, HemoCue, Avox 1000E, Hepcon , Hemochron Signature Elite, Nova StatSensor Creatinine device.
- Validated and implemented Hemochron Signature Elite for the Barrow Neurological Institute Mobile Stroke Unit.
- Implemented Provider Performed testing to meet CAP and CLIA regulations.
- Trainer for all point of care testing platforms.
- Experience in Word, Excel, Outlook and PowerPoint.
- A knowledgeable resource for point of care testing for physicians, nurses, respiratory therapists, nurses, patient care technicians, and laboratory assistants.
Point of Care Technical Specialist
Avera McKennan Hospital And University Center
02.2015 - 04.2017
- Managed the Point of Care department.
- Monitored and ordered inventory for the Point of Care department.
- Maintained and constructed procedures and policies.
- Managed and oversaw 1800+ glucometer operators, and 400+ moderately complex operators.
- Ensured department was compliant with CAP and CLIA Regulations.
- Managed quality control and troubleshooting for the following analyzers: EPOC, iStat, Nova StatStrip Glucometer, HemoCue, Avox 1000E, and Rotem.
- Validated and implemented Rotem Thromboelastometry analyzer for Liver Transplant program.
- Implemented Manual Test Entry of Urine HCG and stool occult testing results into the Nova StatStrip glucometer.
- Implemented Provider Performed testing to meet CAP and CLIA regulations.
- Implemented and Validated Creatinine and Chloride for EPOC testing cards.
- Helped with the implementation for the Critically Ill Definition for the Nova StatStrip glucometer.
- Trainer for all point of care laboratory testing platforms.
- June 2016 Employee of the Month for the Laboratory department.
Medical Laboratory Scientist /Point of Care Assistant
Avera McKennan Hospital and University Center
05.2014 - 02.2015
- Trained in all aspects of the laboratory and blood bank.
- Performed testing in all areas within the laboratory : Chemistry, Hematology, Microbiology, Hemostasis, and Blood Bank.
- Provided excellent customer service to all patients and staff.
- Effectively communicated with other hospital staff as Resource Technologist.
- Performed Lot-to-Lot comparisons on the EPOC and iStat analyzers.
- Performed method comparisons on the Nova StatStrip glucometers to the Cobas Chemistry Analyzers.
- Validated new Nova StatStrip glucometers.
- Performed linearity on the Nova StatStrip glucometers.
- Trained fellow hospital staff to be competent on the glucometers.
- Assisted with 2015 competencies on the EPOC, iStat, HemoCue, and urine HCG kit tests.
- Evaluated statistics regarding lot-to-lot comparisons and method comparisons on EP Evaluator.
Medical Laboratory Intern
Avera McKennan Hospital and University Center
09.2013 - 05.2014
- Trained in all aspects of the laboratory and blood bank.
- Performed testing in all areas within the laboratory.
- Successfully performed maintenance and quality control on the CCE and CE Cobas chemistry analyzers.
- Successfully performed phlebotomy.
- Provided excellent customer service to all patients and worked well with staff.
- Communicated effectively with healthcare staff.
Education
Bachelor of Science - Medical Laboratory Science
Northern State University
Aberdeen, SD2014
Medical Laboratory Science certification - undefined
University of North Dakota
Grand Forks, ND2014
Skills
- Process Improvement
- Laboratory Liaison
- Strong Verbal communication
- Public speaking
- Process implementation
- Data analysis
- Risk management processes and analysis
- Assay Development
- Project Organization
Affiliations
Point of Care Specialist, American Association of Clinical Chemistry (AACC)
College of American Pathologists (CAP) Laboratory Inspector
Certification
Medical Laboratory Scientist (MLS), American Society for Clinical Pathology (ASCP)
Timeline
Laboratory Manager
Pipestone County Medical Center
10.2023 - Current
Laboratory Advisor
Avera McKennan Regional Laboratory
10.2021 - 10.2023
Laboratory Coordinator
Avera On Louise/Family Health Center
12.2020 - 11.2021
Medical Laboratory Scientist
Avera On Louise Health Campus
03.2020 - 12.2020
Point of Care Coordinator
St. Joseph's Hospital and Medical Center
04.2017 - 02.2020
Point of Care Technical Specialist
Avera McKennan Hospital And University Center
02.2015 - 04.2017
Medical Laboratory Scientist /Point of Care Assistant
Avera McKennan Hospital and University Center
05.2014 - 02.2015
Medical Laboratory Intern
Avera McKennan Hospital and University Center
09.2013 - 05.2014
Bachelor of Science - Medical Laboratory Science
Northern State University
Medical Laboratory Science certification - undefined
University of North Dakota
Medical Laboratory Scientist (MLS), American Society for Clinical Pathology (ASCP)
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