Melissa Haken
Pipestone,MN
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Dedicated Home Health and Hospice Aide brings 15-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Overview
16
16
years of professional experience
Work History
Home Health and Hospice Aide
Pipestone County Medical Center
08.2008 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Administrative Assistant Home Health and Hospice
Pipestone County Medical Center
08.2014 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Minnesota West Community And Technical College
Pipestone, MN05.2008
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Bathing Assistance
- Housekeeping
- Vital signs monitoring
- ADL support
- Documentation
- Elder Care
- Certified in CPR/AED
- Administering Medications
Additional Information
References
Bridget Benz 507-215-0558
Niki Holt 507-690-8336
Melissa Honken 507-690-8112
Timeline
Administrative Assistant Home Health and Hospice
Pipestone County Medical Center
08.2014 - 04.2017
Home Health and Hospice Aide
Pipestone County Medical Center
08.2008 - 03.2024
Associate of Applied Science - Administrative Assistance And Secretarial Science
Minnesota West Community And Technical College
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