Amber Dayton

Books-A-Million

Lake Charles, Louisiana

10.2022 - Current

Assisted customers in locating merchandise and helped customers order merchandise that was not in store
Processed returns and exchanges of merchandise in accordance with store policies.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Issued receipts, refunds, credits or change due to customers.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Operated cash register or POS system to receive payment by cash, check and credit card.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Accepted cash and credit card payments, issued receipts and provided change.
Resolved customer complaints professionally in accordance with company policy.
Trained new team members in cash register operation, stock procedures, and customer services.
Balanced daily transactions on a computerized point-of-sale system.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Greeted customers and answered any questions they had about the store's products and services.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Used suggestive selling techniques to promote add-on sales.