Taylor Vergotz

Bookseller

Barnes & Noble

Erie, Pennsylvania

10.2022 - 02.2024

Prepared special orders for customers when needed.
Processed payments quickly and accurately using cash registers or point-of-sale software systems.
Answered phones promptly and responded to customer inquiries with accurate information.
Suggested additional items to customers based on their interests.
Developed an understanding of different types of literature by reading reviews from industry publications.
Participated in team meetings to discuss new strategies for increasing sales.
Inventoried new shipments of books and displayed them for sale.
Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning.
Restocked shelves when necessary to maintain adequate levels of inventory.
Organized book displays to attractively showcase products.
Resolved customer complaints in a professional manner.
Checked returned items for accuracy against purchase receipt records.
Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
Adhered to all safety policies while handling merchandise.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
Collaborated with local libraries and schools to support educational initiatives and events.
Provided personalized recommendations to customers based on their preferences and reading history.
Helped customers by answering questions and locating merchandise.