Nicole Long
Miami,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Bookseller
Barns & Noble
Coral Gables, Florida
12.2023 - 04.2024
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Listened to customer interests and needs and matched with suitable books and related products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
Barista
Barns & Noble
Miramar Beach, FL
11.2022 - 07.2023
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Supported highest standards of conduct and service to support company reputation.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Manager
Clean Juice
Miramar Beach, Florida
08.2019 - 07.2023
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Performed variety of duties related to food service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
BBA - Double Major, International Business And Finance
Florida International University
Miami, FL05-2027
Skills
- Textbook sales
- Product Upselling
- Special order management
- Publisher promotions
- Product Recommendations
- Transaction Processing
- Sales processing
- Inventory Tracking
- Store Organization
- Product Knowledge
- Customer Assistance
- Sales Records Management
- Detail-Oriented
- Goal-Driven
- Staff Support
- Honest and Dependable
- Reliable and Responsible
- Excellent Written and Verbal Communication
- Cleaning and Sanitizing
Timeline
Bookseller
Barns & Noble
12.2023 - 04.2024
Barista
Barns & Noble
11.2022 - 07.2023
Manager
Clean Juice
08.2019 - 07.2023
BBA - Double Major, International Business And Finance
Florida International University