Amber DeGeorge
Houma,LA
Summary
Dynamic professional with extensive experience in community engagement and relationship building, leveraging strong communication skills to cultivate meaningful connections and drive program success. Proven expertise in implementing strategic outreach methods that enhance impact and align with organizational missions. Committed to fostering collaboration and promoting initiatives that empower communities. Adept at navigating diverse environments to create lasting partnerships and achieve shared goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Specialist
The Home Depot
Houma, LA
12.2024 - Current
- Developed a welcoming sales environment through proactive customer outreach and personalized greetings.
- Guided customers through resource discovery and product navigation on Home Depot website, ensuring clarity and accessibility.
- Enhanced customer satisfaction by fostering open communication. Adapted offerings based on customer insights to improve overall experience.
- Educated customers on critical concepts and supported them in navigating their projects effectively.
- Achieved streamlined access to materials for project teams through effective departmental organization. Enhanced customer satisfaction by maintaining high levels of product availability and engagement.
- Assessed customer needs, suggested relevant materials, and provided guidance to foster successful outcomes.
- Coordinated efforts with team members and leaders to optimize customer satisfaction initiatives.
Program Director
Behavioral Health Group
Houma, LA
02.2023 - 11.2023
- Implemented strategies to ensure regulatory adherence and promote a structured, supportive learning environment.
- Analyzed current practices and established comprehensive policies and procedures to elevate performance indicators related to adult student engagement and learning outcomes.
- Implemented strategies for personnel development, focusing on recruitment and performance evaluations to enhance educational inclusivity.
- Engaged with local organizations to design and implement outreach programs targeting specific community challenges.
Regional Quality Manager
BPL-Grifols
Remote
06.2018 - 02.2023
- Facilitated workshops and training sessions to ensure thorough understanding of standard operating procedures (SOPs) and encourage ongoing professional development.
- Developed and implemented performance tracking mechanisms aimed at improving operational efficiency and refining analytical skills.
- Oversaw training and development initiatives for team members, reinforcing adherence to quality assurance standards and operational best practices.
- Analyzed compliance gaps and developed targeted corrective action plans (CAPs) to strengthen organizational adherence to regulations.
Center Quality Manager
Grifols
Monroe and Baton Rouge, LA & Houston, TX
12.2016 - 06.2018
- Developed and implemented training programs aimed at improving staff knowledge of quality assurance standards.
- Facilitated extensive lean program training sessions focused on streamlining processes and elevating customer satisfaction.
- Implemented coaching and mentorship initiatives for team members, emphasizing the importance of regulatory compliance and adherence to industry best practices.
- Formulated and implemented strategic corrective action plans to improve overall operational alignment.
- Engaged with local organizations to organize outreach events focused on promoting community involvement.
Executive Director
Alcohol & Drug Abuse Council of South Louisiana
Houma, LA
04.2015 - 01.2017
- Facilitated life skills education initiatives in Terrebonne and Lafourche Parish schools, fostering decision-making abilities among students.
- Supervised operational activities and financial planning, focusing on community education and wellness alignment.
- Developed and delivered targeted educational programs addressing substance abuse prevention and anger management, cultivating a positive and supportive atmosphere for students.
- Developed and maintained partnerships with non-profit organizations, government agencies, and school districts to promote and expand educational initiatives.
- Facilitated funding acquisition to strengthen educational outreach and support comprehensive student wellness initiatives.
Senior Health Educator
Department of Health- Lake County Florida
Florida
11.2007 - 03.2014
- Crafted and executed comprehensive educational curricula for pre-K through 12th grade, ensuring alignment with state standards.
- Designed innovative curriculum and instructional materials tailored to meet diverse student learning needs.
- Developed and implemented strategies to mentor educators, fostering improved teaching practices.
- Developed and executed outreach programs aimed at promoting health education within the community.
Lifestyle Coach
Department of Health- Lake County Florida
Florida
11.2007 - 03.2014
- Designed and implemented personalized coaching strategies to promote effective learning outcomes for adult learners.
- Organized and executed interactive workshops and seminars to foster knowledge acquisition and skill development.
- Facilitated adult learning through the creation of interactive activities that encouraged meaningful dialogue and engagement.
Re-Entry Counselor
Eckerd Youth Alternatives
Lake, Sumter, & Marion Counties
04.2002 - 11.2007
- Implemented structured educational programs for youth, focusing on developing essential career readiness competencies.
- Designed and implemented strategies aimed at supporting students' reintegration into conventional educational settings.
- Assessed youth needs and contributed to the creation of Individualized Learning Plans (ILPs) and 504s for effective support.
Education
Master of Science - Strategic Leadership
Mountain State University
Altamonte Springs, FL02-2009
Bachelor of Science - Family and Consumer Sciences
Nichollas State University
Thibodaux, LA12-1998
Skills
- Course content creation
- Effective classroom leadership
- Instructional planning and assessment
- Adaptive teaching strategies
- Conflict resolution techniques
- Leadership and mentoring in education
- Effective communication
Certification
- GMP/GDP Compliance & Auditing
- GEMBA Walks
- Regulatory Affairs & Inspection Readiness
- Quality Management System (QMS)
- Risk-Based Audit Program
- Corrective & Preventive Action (CAPA)
- Process Improvement & Compliance Strategy
- Cross-Function & Vendor Management
- SOP Development & Review
- Classroom Management & Student Engagement
- OSHA & HIPPA Compliance Training
Timeline
Sales Specialist
The Home Depot
12.2024 - Current
Program Director
Behavioral Health Group
02.2023 - 11.2023
Regional Quality Manager
BPL-Grifols
06.2018 - 02.2023
Center Quality Manager
Grifols
12.2016 - 06.2018
Executive Director
Alcohol & Drug Abuse Council of South Louisiana
04.2015 - 01.2017
Senior Health Educator
Department of Health- Lake County Florida
11.2007 - 03.2014
Lifestyle Coach
Department of Health- Lake County Florida
11.2007 - 03.2014
Re-Entry Counselor
Eckerd Youth Alternatives
04.2002 - 11.2007
Master of Science - Strategic Leadership
Mountain State University
Bachelor of Science - Family and Consumer Sciences
Nichollas State University