Amber Del Toro

Sr Personal Banker

Citizens National Bank

11.2007 - Current

Assisted clients with account inquiries and banking services to enhance customer satisfaction.
Processed transactions accurately and efficiently while adhering to compliance regulations.
Collaborated with team members to streamline daily operations and improve service delivery.
Developed familiarity with banking software to facilitate transaction management and reporting.
Educated clients on various financial products to promote informed decision-making.
Resolved client issues promptly, ensuring a positive banking experience and fostering loyalty.
Participated in training sessions to enhance knowledge of bank policies and procedures for better service delivery.
Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
Participated in community outreach events to promote the bank''s brand and foster local business partnerships.
Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Cross-sold bank products and services to meet customer needs and provide options.
Monitored customer accounts to detect irregularities or suspicious activity.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Processed deposits, withdrawals and ACH transfers accurately.
Trained new hires on customer service policies and procedures.
Processed wide variety of retail banking transactions for personal and commercial customers.
Maintained friendly and professional customer interactions.
Executed wire transfers, stop payments and account transfers.
Monitored and verified suspicious activity on customer accounts.
Educated customers on online banking and mobile banking applications.
Performed account maintenance by closing out accounts and changing customer addresses.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Counted, verified and handled bank deposits and armored car transactions.

Summary

Overview

Work History

Sr Personal Banker

Cashier

Education

Associate of Science -

Skills

Timeline

Sr Personal Banker

Cashier

Associate of Science -

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