BRISSIA DOMINGUEZ

• Work closely with management to strategize sales techniques to increase branch production and customer service.

• Create relationships with new business members and serve as a relationship manager for their needs moving forward.

• Cross-sell bank products and services to meet member needs and provide options.
• Promote financial products by maintaining excellent service offering knowledge.
• Assist members with any and all requests such as opening or closing accounts, completing loan applications, and signing up for new services.
• Manage deposits, withdrawals and wire transfers to process smooth banking transactions for members.
• Maintain friendly and professional member interactions.
• Monitor member accounts to detect irregularities or suspicious activity.

• Sets clear team goals and tasks
• Delegate tasks and set project deadlines
• Oversee day-to-day team operation, reports and performance
• Create healthy and motivating work environment
• Approve time cards for all employees reported to me
• Coaching and developing future leaders
• Recruiting potential new hires by completing series of phone and in person interviews
• Incoming calls for processing loan applications for credit cards, personal loans, LOC, car loans etc.
• Providing efficient and problem solving skills for each regular and escalated member call
• Handling of IRA & HSA products and services
• Opening of accounts such as Checking, Savings, Certificates, Money Markets and miscellaneous accounts for members both online and by mail ( this would sometimes consist of running credit reports, chexsystems and OFAC)

• Gathers, sorts, organizes, records data and information
• Resolving complaints by investigating issues and composing responses
• Prepares reports by collection and analyzing information
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests

• Opening and closing store
• Counts cash in registers and filing paperwork
• Creates staff assignments for sales team
• Deescalates upset customers through conflict resolution, critical thinking and management skills