Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Professional Pet StylistCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteLocation: Philadelphia, PA, US
Open to relocation: No
Open To Work
Amber Denelsbeck
Philadelphia,PA
Work Preference
Summary
I am currently employed as a Salon Experience lead at Petsmart grooming in Fairless hills, PA. I have Almost 6 years of grooming experience . I have a passion for learning and educating. As I grow I am looking for an opportunity to expand, because in this industry and like many others there is always room to learn. I wish to find a place who will be willing to allow me to show the strong work ethic and passion I have for pets and grooming.
Overview
17
17
years of professional experience
Work History
Professional Pet Stylist
Petsmart
Fairless Hills, PA
12.2020 - Current
- Provided high-quality grooming services, ensuring pet safety and comfort during grooming appointments.
- Maintained cleanliness and organization in grooming area, adhering to health and safety regulations.
- Communicated effectively with pet owners to understand grooming preferences and address concerns. Always applying service with a smile.
- As a Salon leader at petsmart I Assisted in training junior staff on grooming techniques and customer service standards.
- Identified opportunities for service improvements based on customer feedback and industry trends. I strive to being open to criticism as opportunities to grow and learn.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners. As education is not just exclusive to the stylist.
- With a positive attitude and a drive to learn and grow I Developed strong relationships with customers, resulting in repeat business and positive referrals.
Customer Service Representative
Cricket Wireless
Philadelphia, PA
03.2009 - 03.2020
- Assisted customers with sales and inquiries, ensuring timely and accurate information delivery.
- Resolved customer complaints through effective problem-solving techniques.
- Provided product recommendations based on customer needs and preferences.
- Maintained up-to-date knowledge of wireless products and promotions to enhance service quality.
- Trained new employees on customer service protocols and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Northeast High School
Philadelphia Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Conflict resolution
Appointment scheduling
Team development
De-escalation techniques
Product sales
Sales expertise
Service upselling
Timeline
Professional Pet Stylist
Petsmart
12.2020 - Current
Customer Service Representative
Cricket Wireless
03.2009 - 03.2020
High School Diploma -
Northeast High School