Regan Carpenter
Jacksonville,Florida
Summary
Resourceful and adaptable professional with extensive client facing experience, seeking to leverage skills in customer consultation, scheduling, and relationship management in a new career path. Proven ability to educate clients, manage workflows, and track key performance indicators to improve satisfaction and retention. Known for strong communication, attention to detail, and collaborative problem solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROFESSIONAL PET STYLIST
PET PARADISE
09.2023 - Current
- Consulted with clients to assess animal needs, recommend services, and explain pricing and procedures, ensuring a positive and informed customer experience.
- Managed scheduling and coordinated appointments for 10+ stylists to optimize workflow and maximize client satisfaction.
- Guided clients through the grooming process, addressing questions, concerns, and expectations.
- Educated clients on ongoing pet care, products, and service options to enhance pet health and wellbeing.
- Rebooked clients and encouraged repeat business through relationship building and attentive service.
- Maintained detailed records of each pet's grooming history, including preferences and any special needs, ensuring personalized service for every client.
- Collaborated with team members to foster a welcoming and supportive atmosphere for both pets and staff.
- Adaptable in fast-paced environments, consistently maintaining accuracy and attention to detail.
- Proficient in computer skills, ensuring accurate data entry and quickly learning new software as needed.
- Built and maintained strong relationships with over 100 repeat clients, resulting in high levels of satisfaction and loyalty.
PROFESSIONAL PET STYLIST
PETSMART
11.2020 - 09.2023
- Started as a pet bather, performing essential grooming tasks such as bathing, brushing, and prepping pets for grooming services.
- Demonstrated strong work ethic, attention to detail, and commitment to high-quality care, leading to recognition from management and a promotion opportunity.
- Earned company sponsorship for professional training at the PetSmart Grooming Academy based on proven performance and dedication.
- Completed formal grooming education, gaining hands-on experience with breed-specific grooming techniques, animal safety protocols, and customer service skills.
- Advanced to a full groomer role, providing a full range of grooming services tailored to each pet's unique needs, consistently delivering exceptional results to build client satisfaction and loyalty.
SHIFT MANAGER
TROPICAL SMOOTHIE CAFE
08.2017 - 10.2020
- Led daily operations during assigned shifts, overseeing a team to ensure efficient service, high-quality food preparation, and a positive customer experience.
- Trained, mentored, and supervised team members to maintain company standards in customer service, cleanliness, and food safety.
- Managed inventory, placed orders, and monitored stock levels to ensure consistent availability of ingredients and supplies.
- Handled cash management duties, including opening and closing registers, reconciling daily sales, and making deposits to ensure accurate financial records.
- Addressed customer inquiries and resolved complaints professionally, fostering a welcoming and friendly environment that encouraged repeat business.
MEDIA INTERN
AUTOMOTIVE BROADCASTING NETWORK
05.2017 - 08.2017
- QC all entertainment content from our partnership with CBS for content edits.
- Deliver all time logging reports for graphic designer artists.
- Create, submit and track content request submissions for our production leadership.
- Communicated effectively with team members to troubleshoot issues and maintain high standards of quality and efficiency throughout all projects.
Education
Associate of Science - Health Sciences
Florida State College
Jacksonville, Florida, FL05-2025
Skills
- Client Relationship Management
- Customer Service
- Customer Consultation & Education
- Phone & Virtual Communication
- Appointment Scheduling & Coordination
- Problem Solving & Conflict Resolution
- Attention To Detail
- Time Management & Multitasking
- Performance Tracking/KPI Monitoring
Certification
- Certified Pet Stylist, Petsmart - 2020
Timeline
PROFESSIONAL PET STYLIST
PET PARADISE
09.2023 - Current
PROFESSIONAL PET STYLIST
PETSMART
11.2020 - 09.2023
SHIFT MANAGER
TROPICAL SMOOTHIE CAFE
08.2017 - 10.2020
MEDIA INTERN
AUTOMOTIVE BROADCASTING NETWORK
05.2017 - 08.2017
Associate of Science - Health Sciences
Florida State College
Personal Information
Title: PROFESSIONAL PET STYLIST