Amber Dickey
Tallahassee,FL
Summary
An organized and detail-oriented professional with extensive experience in facility maintenance and administrative support. Demonstrates a proactive approach to ensure cleanliness standards and timely completion of tasks, contributing to overall team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
Building Grounds Assistant
Florida State University School
Tallahassee, Florida
05.2026 - Current
- Performed routine inspections of buildings to ensure compliance with safety and cleanliness standards.
- Coordinated with team members to swiftly resolve urgent cleaning requests, ensuring facilities remained welcoming.
- Maintained cleanliness in high-traffic areas throughout the facilities.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocked restrooms with essential supplies to ensure availability for users. Stocked restrooms with necessary paper products, including toilet paper and paper towels.
- Evaluated carpet conditions to select effective cleaning methods, enhancing overall facility appearance.
- Operated commercial-grade carpet cleaning machines for effective stain removal.
Team Member/Customer Service Representative
Dunkin' Donuts
Tallahassee, FL
11.2023 - 03.2026
- Greets and serves guests; operates a POS system to take orders and collect payment.
- Prepared and served high-quality coffee and food items, contributing to customer satisfaction and repeat business.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Accounts for food quality and quantity while preparing and packaging customer orders to their satisfaction.
- Communicated effectively with team members to ensure efficient service delivery.
- Managed inventory levels, restocked supplies, and minimized waste during shifts.
- Cleaned and prepared cooking and preparation areas to ensure food safety and compliance.
Print Operator II
Exela Technologies
Tallahassee, FL
10.2024 - 04.2025
- Operate multiple printers concurrently, ensuring adherence to customer satisfaction.
- Perform frequent quality checks during the printing process to ensure customer satisfaction.
- Troubleshoot and resolve material jams and other obstacles promptly to minimize downtime.
- Loaded cut sheet paper and pre-printed forms into printing equipment for production runs.
- Complete all job tracking paperwork and/or input work data into systems accurately.
- Follow security and privacy policies, standards, and guidelines to protect company and customer information.
- Maintained daily title audit log during title print jobs, ensuring accurate tracking of titles used.
Mail Insert Operator
CSG International
Crawfordville, FL
04.2018 - 05.2023
- Set up, operated, maintained, and troubleshot mail sorting machines, including EPIC and MPS machines, to ensure efficient mail processing.
- Reviewed first-class mail for errors, corrected identified mistakes, and updated information in designated software system to maintain accuracy.
- Used problem-solving and issue-resolution skills to address production problems promptly and successfully.
- Organized and sorted incoming mail materials for Mail Preparation team, collaborating with CES, Warehouse, and Print departments to facilitate workflow.
Rural Carrier Associate
United States Postal Service
Tallahassee, FL
02.2016 - 03.2018
- Delivered mail and packages to customers along rural route, processing check submissions, money orders, and stamp purchases in field to ensure customer satisfaction.
- Loaded and secured items in trucks, preventing damage to parcels during delivery and ensuring safe transport.
- Ensured proper documentation of mail delivery through signatures. with signature requirements upon delivery and loading.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Cashier/Customer Service Representative
Aramark - Campus Food & Beverage Company
Tallahassee, FL
03.2014 - 01.2016
- Greeted customers entering store and addressed customer needs to enhance shopping experience.
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy.
- Delivered food orders to guests and verified customer satisfaction to maintain service quality.
- Conducted inventory counts on all chargeable and nonchargeable items, tallied cash drawer at beginning and end of each work shift.
Office Assistant
The Resume Shoppe
Tallahassee, FL
07.2013 - 03.2014
- Completed administrative tasks virtually by performing business correspondence via email and chat messaging, social media marketing, transcription, and data entry.
- Engaged with customers via phone, email, and in-person to address inquiries and provide information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate extensive requests.
- Collaborated with owner to enhance specific aspects of business operations.
- Identified and implemented process improvements to support various special projects.
Education
High School Diploma -
James S. Rickards High School
Tallahassee, FL06-2011
Skills
- Building Inspections
- Routine Facility Cleaning
- Administrative support
- Data management
- Records management
- Proficient in Microsoft Office Suite
- Basic IT Support
- Attention to detail
- Organization and Prioritization
- Basic Document Editing
- Clear and Concise Communication
- Proactive leader
- Composed under pressure
Timeline
Building Grounds Assistant
Florida State University School
05.2026 - Current
Print Operator II
Exela Technologies
10.2024 - 04.2025
Team Member/Customer Service Representative
Dunkin' Donuts
11.2023 - 03.2026
Mail Insert Operator
CSG International
04.2018 - 05.2023
Rural Carrier Associate
United States Postal Service
02.2016 - 03.2018
Cashier/Customer Service Representative
Aramark - Campus Food & Beverage Company
03.2014 - 01.2016
Office Assistant
The Resume Shoppe
07.2013 - 03.2014
High School Diploma -
James S. Rickards High School