Amber Doughty
Wawa
Palmyra,NJ
20
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Assistant General Manager
12 Years 8 Months- Respond to and resolve customer complaints or inquiries.
- Solicited customer feedback and input through various communication channels to enhance service quality.
- Execute the corporate training plan for all associates and effectively conduct hands-on training to ensure associate proficiency.
- Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
- Supervise the day-to-day task assignments and performance for all associates.
- Assist with all matters relating to associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management.
- Delegated tasks and followed up with team members.
- Oversaw cash handling and lottery ticket management procedures.
- Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity.
Assistant General Manager
3 Years 9 Months- Directed daily store operations, ensuring consistent customer service, food quality, and sales-floor readiness.
- Supervised associates, coached performance, and reinforced service standards across all shifts.
- Managed scheduling, labor coverage, and team alignment to support store productivity.
- Monitored inventory, ordering, and stock rotation to maintain product availability and freshness.
- Trained new hires on register procedures, merchandising, and operational workflows.
Associate
3 Years 1 Month- Monitored food quality, portion control, and freshness to support consistent product standards.
- Resolved customer concerns promptly while preserving professional, courteous guest interactions.
- Supported inventory rotation, restocking, and supply organization to reduce service interruptions.
- Enforced cash handling and register accuracy while balancing speed and transaction integrity.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
High School Diploma
Skills
Implement operational strategies
Safety program leadership
Task management
Hiring/Training
Workforce planning
Ensure the execution of all action plans.
Critical thinking
Operational problem-solving
Project management
Initiative and leadership
Financial performance analysis
Networking
Ability to apply root cause techniques in order to solve problems
ServSafe Certification
Outstanding customer engagement
Budget management
Talent development
Staff management
Timeline
Assistant General Manager
Wawa
03.2014 - CurrentRead More
Assistant General Manager
Friendly’s
06.2010 - 03.2014Read More
Associate
Wendy’s
05.2007 - 06.2010Read More
Maple Shade High School
High School Diploma
Read More