Leslie Hercules
Horn Lake,MS
Summary
Achieved title of training store in 2023, maintaining this status through ongoing development initiatives. Secured Assistant Manager of the Year award in 2024. Elevated to Assistant General Manager role shortly thereafter.
Secured 2024 award for highest national food safety inspection in region. Achieved top scores for brand standard audits, reflecting commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hooters of America
Horn Lake, MS
10.2020 - Current
- Executed inventory counting and implemented new systems to reduce food variances.
- Balance declining budget
- Money Handling
- Equipment maintenance
- Traveled to assist other locations within the company
- Assisted in various restaurant operations as a Hooters Girl starting in 2020. Learned all restaurant positions within 18 months, leading to promotion as Kitchen Manager. Supported management in achieving high scores during NSF and BSA audits at Horn Lake location. Collaborated with team to enhance organization and streamline daily operations. Conducted pre-shift meetings to prepare crew for service. Managed customer service and communication to promote satisfaction. Handled invoices and balanced budgets. Responded to emails promptly. Performed equipment maintenance and inspections. Prepared food while adhering to brand and health standards. Managed cash handling, including till counts and employee checkouts. Created staff schedules to align with labor budgets.
Education
High school diploma or GED - undefined
Ripley, MSGraphic Design - some college
Delta State University
Cleveland, MS05.2018
Skills
Oversaw sanitation operations to uphold high standards of cleanliness and safety Coordinated with teams to implement effective sanitation procedures across facilities Enhanced operational efficiency through strategic management of sanitation practices
Leveraged bilingual skills to support diverse client interactions and improve service delivery
Managed daily computer operations to support organizational workflows and data processing
Oversaw restaurant operations to enhance customer satisfaction and operational efficiency Managed staff training and development to foster a high-performing team Implemented strategies to optimize service delivery and reduce costs
Implemented and maintained food safety management systems to protect consumer health and enhance operational efficiency
Led interview processes to identify top talent aligned with organizational goals Collaborated with hiring teams to develop effective interview strategies and selection criteria Oversaw candidate evaluation and feedback to enhance recruitment outcomes
Oversaw daily operations in food service environments to optimize efficiency and quality Coordinated with staff to implement best practices in food safety and sanitation Developed training materials to enhance team performance and service delivery
Utilized computer literacy to enhance operational efficiency and streamline processes
Applied basic mathematical principles to support data analysis and problem-solving tasks
Utilized strong communication skills to enhance team interactions and project outcomes
Implemented food safety protocols to maintain high-quality standards in food handling
Certification
- Servsafe Food Handler Certification
- Food Safety Manager
- Driver's License
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
Hooters of America
10.2020 - Current
High school diploma or GED - undefined
Graphic Design - some college
Delta State University