Amber Dow
Biddeford,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Retail Associate
Brady's Screenprinting
Biddeford, ME
09.2022 - 01.2024
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Engaged with customers to determine appropriate items to fit needs.
- Inspected finished products for any imperfections or defects.
- Ensured that production deadlines were met while maintaining quality standards.
- Processed and submitted invoices for payment in a timely manner.
- Researched discrepancies between customer invoices and payments received.
- Managed customer accounts and updated records as needed.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Entered new customer information into the system, including credit limits and payment terms.
- Maintained accurate records of all transactions processed within the billing system.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Tracked department financial data using Quickbooks.
Skills
- Customer Service
- Money Handling
- Relationship Building
- Phone Etiquette
- Teamwork and Collaboration
- Cash Register Operation
- Cleaning and Sanitizing
- Merchandise Display
- Invoice Processing
- Payment Tracking
- Invoice Preparation
- QuickBooks Experience
Affiliations
- Organized Recreation Youth Competition Cheer (Ordering uniforms, making bows, running fundraisers, communicated with cheerleaders and parents, and helped organize large cheering events.) 4 years
- Board member and Volunteer for Biddeford Youth Football Association (Coaching, fundraising, running the canteen, team mom) 3 years
Timeline
Retail Associate
Brady's Screenprinting
09.2022 - 01.2024