Amber Duncan
Bowling Green,KY
Summary
Accomplished Senior Service Coordinator with a proven track record at Hayes Gibson Property Management Services, enhancing community engagement and service quality. Expert in strategic planning and relationship building, demonstrated through successful public awareness initiatives and effective team leadership. Skilled in accurate recordkeeping and interpersonal communication, consistently achieving high standards in client project delivery.
Overview
6
6
years of professional experience
Work History
Senior Service Coordinator
Hayesgibson Property Management Services
04.2023 - 04.2024
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Coordinated and monitored service activities to confirm work met all requirements.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Implemented strategies to increase public awareness of social and community service programs.
- Managed approximately 20 to 30 calls, emails, and faxes daily from vendors to healthcare providers.
Spray Operator
Parker Lord Corporation
07.2022 - 03.2023
- Inspected machine parts with measuring tools.
- Efficiently read and interpreted blueprints.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Kept accurate records of defective units or products.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Fabrication Team Leader
Kobelco
11.2020 - 11.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
Secretary/Book Keeper
The Guy Next Door LLC.
08.2018 - 08.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Volunteer
Whitesville Senior Citizen Center
01.2018 - 07.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
Social Services/Phycology
Owensboro Community And Technical College
Owensboro, KY05.2023
Skills
- Service monitoring and evaluation
- Community liaison
- Individualized service plans
- Resource Utilization
- Needs Assessment
- Client Advocacy
- Fundraising coordination
- Telephone communication
- Organizational Skills
- Interpersonal Skills
- Relationship Building
- Strategic Planning
- Excellent Communication
references
Michael McCrory
Supervisor/Parker Lords
270-991-4512
Daisy Mosely
Project Manager/Hayesgibson Property Management
270-791-3449
Loren Ketchum
Property Manager/Hayesgibson Property Management
270-421-3937
Russ Hansborough
Bussiness owner/JaiPax
502-714-2870
Additional Information
I know you will be happy with choosing me to be apart of your team and I am looking forward to doing so. I am a hard worker as well as a problem solver, I do well with anything that is new to me. I am excited to provide my services to your company. If you have any further questions please do not hesitate to ask, I would be grateful to answer any questions that remain.
Timeline
Senior Service Coordinator
Hayesgibson Property Management Services
04.2023 - 04.2024
Spray Operator
Parker Lord Corporation
07.2022 - 03.2023
Fabrication Team Leader
Kobelco
11.2020 - 11.2022
Secretary/Book Keeper
The Guy Next Door LLC.
08.2018 - 08.2019
Volunteer
Whitesville Senior Citizen Center
01.2018 - 07.2018
Social Services/Phycology
Owensboro Community And Technical College