AMBER DURRANT
Wild Side Smoke Shop
Baton Rouge,LA
7
years of professional experience
Results-oriented Team Leader with 5 years of experience in quality assurance, issue resolution, and project management. Skilled in training personnel and optimizing production schedules while maintaining safety protocols. Recognized for strong work ethic and commitment to quality, contributing to team success and operational efficiency.
Work History
Team Member
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Delivered friendly customer service by promptly addressing inquiries and resolving complaints, enhancing customer satisfaction.
- Managed drive-thru window operations to ensure swift order processing and minimize wait times.
- Verified that orders were accurate and complete before delivering them to customers.
- Kept up-to-date on menu items, prices, and promotions to provide accurate information and assist customers effectively.
- Restocked inventory items to ensure availability at front counter. to maintain sufficient levels at the front counter area.
- Replenished supplies like napkins and condiments during shifts to maintain service efficiency. such as napkins, straws, condiments, trays throughout shift.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas to maintain hygiene standards and ensure safe food handling., cooking surfaces, and utensils.
Team Lead
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Rotated through series of different stations based on team needs.
Sales Associate
1 Year 2 Months- Assisted customers in product selection, answering questions and recommending accessories based on needs.
- Processed sales transactions accurately, handling cash, card, and POS register operations.
- Verified product labels, pricing, and inventory levels to support accurate stock control.
- Restocked shelves and organized merchandise to maintain clean, accessible displays.
- Maintained store cleanliness and organized sales floor for safe, welcoming shopping experience.
- Built relationships with customers to encourage repeat business.
Team Member
5 Months- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with peers to meet strategic objectives and deliver productivity and profitability targets.
- Troubleshot machine malfunctions and adjusted correct problems.
- Monitored quality control processes to ensure product consistency. to identify inconsistencies and malfunctions.
Education
High School Diploma
Skills
Customer Service
Complaint Resolution
Problem-Solving
Team Supervision
Leadership
People Management
Quality Control
Performance Monitoring
Operations Oversight
Attention to Detail
Willingness to Learn
Physical stamina
Willingness to Learn
Timeline
Sales Associate
Wild Side Smoke Shop
2025.08 - CurrentRead More
Team Lead
Panera Bread
2020.05 Read More
Team Member
Wendys
2019.12 - 2020.05Read More
Team Member
Whataburger
Read More
Frisco Lone Star High School
High School Diploma
Read More