Amber Edens
Houston
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dickies
Jersey Village
01.2024 - 11.2025
- Trained new staff on customer service standards and product knowledge.
- Developed visual merchandising strategies to enhance product displays and customer engagement.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Shift Manager
Dollar General
Cypress
03.2023 - 08.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and operational procedures.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
Supervisor
Shell
Cypress
06.2022 - 02.2023
- Assisted in inventory management and supply chain logistics activities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Produced thorough, accurate and timely reports of project activities.
Retail Team Lead
Goodwill Industries
Tomball
10.2021 - 04.2022
- Trained and mentored new team members on customer service standards.
- Assisted customers in finding products and resolving inquiries effectively.
- Led team meetings to communicate goals, updates, and performance expectations.
- Trained new hires on retail processes, customer service techniques, and safety protocols.
- Developed customer service standards and monitored customer satisfaction levels.
- Managed cash registers, ensuring accuracy in transactions processing.
- Performed opening and closing duties as needed, including setting up displays, monitoring security cameras.
Keyholder/Animal Care Supervisor
Petco
Houston
04.2018 - 09.2021
- Assisted customers in selecting appropriate pet supplies and products.
- Managed store operations, ensuring a clean and organized environment.
- Conducted inventory counts and restocked shelves as needed.
- Supported cash handling procedures during transactions and end-of-day reconciliations.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Performed routine maintenance tasks such as cleaning cages, feeding animals, and changing bedding.
Education
Elsik High School -
Elsik High School
Skills
- Retail operations
- Time management
- Employee scheduling
- Customer service
- Customer relationship management (CRM)
- Decision-making
- Staff training and development
- Staff supervision
- Customer relations
Timeline
Assistant Manager
Dickies
01.2024 - 11.2025
Shift Manager
Dollar General
03.2023 - 08.2023
Supervisor
Shell
06.2022 - 02.2023
Retail Team Lead
Goodwill Industries
10.2021 - 04.2022
Keyholder/Animal Care Supervisor
Petco
04.2018 - 09.2021
Elsik High School -
Elsik High School