Amber Elliott
Newark,NJ
Summary
Resourceful Customer Experience Leader known for highly productive and efficient task completion. Specialize in strategic planning, customer relationship management, and process improvement. Excel at communication, problem-solving, and adaptability to drive customer satisfaction and loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Experience Leader
Macy's
Edison, NJ
08.2024 - Current
- Developed customer experience strategies to improve customer satisfaction levels.
- Monitored customer interactions with staff to ensure quality standards were met.
- Reviewed existing policies and procedures related to the delivery of exceptional service.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Trained new customer service staff on best practices and company policies.
Full Time Student
Ultimate Medical Academy
Newark, NJ
10.2023 - 08.2024
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Engaged in classroom discussions, demonstrating critical thinking skills.
Returns Processor
Amazon
Avenel, NJ
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Received, logged, and tracked all returned items according to established procedures.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.
- Maintained inventory of all returned items by recording data into a computerized system.
- Inspected returned items to identify damage or defects, documenting information in database.
Server
Taco Mac
McDonough, GA
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Server
Logan's Roadhouse
McDonough, GA
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Upheld high standards of sanitation in accordance with health department regulations.
To-Go Server
Chili's Restaurant
McDonough, GA
- Processed payments accurately and efficiently using POS system.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Received payments, returned accurate change and closed checks in POS system.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Packaged and bagged cooked food and prepared items.
Restaurant Hostess
Bob Evans Restaurant
Durham, NC
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Durham, NC
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Offered customers carry-out service at completion of transaction.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
Education
Diploma - Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
Clearwater, FL08-2024
High School Diploma -
C E Jordan High School
Durham, NC06-2019
Skills
- Team Management
- Strategic Thinking
- Experience optimization
- Merchandise upselling
- Customer Service
- Quality Control
- Refunds processing
- Order Processing
- Time management abilities
- Relationship Building
- Retail store support
Accomplishments
- High Academic Honors Recognition / Dean's List / Honor Roll
Timeline
Customer Experience Leader
Macy's
08.2024 - Current
Full Time Student
Ultimate Medical Academy
10.2023 - 08.2024
Returns Processor
Amazon
Server
Taco Mac
Server
Logan's Roadhouse
To-Go Server
Chili's Restaurant
Restaurant Hostess
Bob Evans Restaurant
Cashier
Bojangles' Famous Chicken 'n Biscuits
Diploma - Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
High School Diploma -
C E Jordan High School