Amber Ellis
Mulberry,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Fedex Services
10.2016 - Current
- Rating Customers bills to accurately reflect pricing per their agreements
- Manage more than one hundred calls daily from internal and external customers
- Assist with corrections for customer billing.
Customer Service Representative
Sykes Enterprises, Incorporated
04.2015 - 10.2016
- Resolving customer issues relating to deliveries and pickups
- Performance coaching of my team-mates and other colleagues.
Warehouse Associate
Cardinal Health
06.2010 - 10.2011
- Stocking inventory
- Picking orders that come in for customers nightly.
Education
STANDARD HIGH SCHOOL DIPLOMA -
lake region h.s.
05.2004
Skills
- Customer service focused
- Creative problem solving
- Team building and facilitation
- Low effort Representative
- Critical Thinking
- Conflict Resolution
- Multi Tasking
- Billing Error Resolution
- Price Quotes
- Billing Inquiries
- Adaptive Team Player
- Focused On Customer Satisfaction
Tel
863-808-2928
Activities
- I’m an active member of my church, Sunday school teacher to a toddler class every Sunday morning.
- I volunteer with the youth group as a regular chaperone on monthly events.
- We currently have an youth camp coming up in July that I’m suppose to be a camp counselor.
Affiliations
- Active member of church
- Sunday School teacher
- Youth Group Chaperone
Accomplishments
- Circle of Excellence on 3 separate occasions.
- Bravo Zulu Award for Constant Focus while in Customer Service
Timeline
Customer Service Representative
Fedex Services
10.2016 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
04.2015 - 10.2016
Warehouse Associate
Cardinal Health
06.2010 - 10.2011
STANDARD HIGH SCHOOL DIPLOMA -
lake region h.s.