Amber Emerick
Suffolk,VA
Summary
Outgoing full time student pursuing flexible part-time employment with weekend and evening shift options. Hardworking and reliable Receptionist with strong ability in customer service . Offering computer knowledge and multitasking. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Aviation Boatswain's Mate, Fuels
United States Navy, USN
Virgina Beach , VA
04.2014 - 01.2024
- Prepared for underway operations by repairing, maintaining and stowing equipment.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Responded quickly to any changes needed for an effective mission completion.
- Trained and supervised personnel handling shipboard maintenance functions.
- Ensured that all flight line operations were conducted in accordance with established procedures and regulations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered 30-50 calls per shift to assist with customer questions and concerns.
- Instructed junior personnel on safe operation techniques when performing maintenance work.
- Received verbal instructions from higher ranking officers regarding mission objectives or tasks.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV06-2010
Skills
- Reporting Skills
- Staff Management
- Emergency Response
- Customer Service
- Document Management
- Team Training
References
References available upon request.
Timeline
Aviation Boatswain's Mate, Fuels
United States Navy, USN
04.2014 - 01.2024
High School Diploma -
Legacy High School