Amber Emory
Carrollton,GA
Summary
Results-oriented Motivational Coach specializing in goal setting and performance monitoring. Develops personalized coaching strategies and enhances team dynamics through effective communication. Utilizes empathy and active listening to inspire individuals and teams to achieve their maximum potential.
Overview
20
20
years of professional experience
Work History
Coach
Walmart
Newnan, Georgia
06.2023 - 08.2026
- Assisted in managing daily operations and team schedules.
- Implemented inventory management practices to maintain stock levels.
- Developed employee performance reviews to promote accountability.
- Monitored sales reports to identify trends and opportunities.
- Ensured compliance with company policies and procedures consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Operations Manager
Ulta Beauty Inc.
Rome, GA
10.2022 - 07.2023
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented visual merchandising strategies to enhance product presentation and sales.
- Coordinated inventory management processes to maintain optimal stock levels.
- Oversaw scheduling and staffing to align with peak business hours and demand.
- Resolved customer inquiries and complaints promptly to uphold brand reputation.
- Collaborated with cross-functional teams to execute promotional events smoothly.
- Analyzed sales data to identify trends and recommend operational improvements.
- Collaborated with management team members to create effective plans for achieving business goals.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
- Ensured compliance with all retail policies, procedures, and regulations.
Digital Lead
Walmart
Cedartown, Georgia
04.2021 - 11.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
Assistant Manager
Walmart
Cedartown, Georgia
02.2007 - 04.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored sales reports to identify trends and opportunities.
- Implemented inventory management practices to maintain stock levels.
- Ensured compliance with company policies and procedures consistently.
- Developed employee performance reviews to promote accountability.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained up-to-date knowledge of company products and services.
Education
GED
Douglasville, GASkills
- Customer relationship management
- Team leadership
- Operational compliance
- Product presentation
- Strategic planning
- Problem solving
- Time management
- Effective communication
Timeline
Coach
Walmart
06.2023 - 08.2026
Retail Operations Manager
Ulta Beauty Inc.
10.2022 - 07.2023
Digital Lead
Walmart
04.2021 - 11.2022
Assistant Manager
Walmart
02.2007 - 04.2021
GED