Amber Espinoza
Spring Lake,NC
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Data Intake Specialist
Greenlight Connections
10.2023 - 03.2024
- Streamlined data intake processes by implementing new software tools and automating repetitive tasks.
- Enhanced data accuracy by conducting thorough quality checks and promptly addressing any discrepancies.
- Collaborated with cross-functional teams for successful completion of data-driven projects on time.
- Maintained client confidentiality by adhering to strict security protocols when handling sensitive information.
- Coordinated closely with IT teams to troubleshoot software issues impacting data intake workflows, reducing downtime significantly.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Collated and organized data entry documents into filing systems for easy access.
Medical Eligibility Specialist- OWP II
Health And Human Services Commission, HHSC
03.2020 - 05.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Medical Eligibility Specialist II
Health And Human Services Commission, HHSC
09.2016 - 03.2020
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Assisted clients with completion of applications and paperwork.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Engaged wider departments in accurate, timely paperwork completion.
- Trained staff on current eligibility requirements and policies.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Devised and implemented strategies to streamline eligibility verification processes.
Medical Eligibility Specialist I
Health And Human Services Commission, HHSC
09.2015 - 09.2016
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Education
Associate of Applied Science - Creative Media Technology
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2015
Onate High School
Las Cruces, NM05.2010
Skills
- Problem Solving
- Decision Making
- Technical Writing
- Customer Service
- Data Validation
- Time Management
- Conflict Resolution
- Organizational Skills
- Attention to Detail
- Active Listening
- Data Accuracy
- File Management
- Professional and Mature
Timeline
Data Intake Specialist
Greenlight Connections
10.2023 - 03.2024
Medical Eligibility Specialist- OWP II
Health And Human Services Commission, HHSC
03.2020 - 05.2023
Medical Eligibility Specialist II
Health And Human Services Commission, HHSC
09.2016 - 03.2020
Medical Eligibility Specialist I
Health And Human Services Commission, HHSC
09.2015 - 09.2016
Associate of Applied Science - Creative Media Technology
New Mexico State University - Dona Ana Community College
Onate High School