Amber Espinoza
Ennis,TX
Summary
Reliable stay at home mom who also owns a one woman home based small business, offering a little over 10 years exceeding customer expectations by providing outstanding customer service. Expert at communication, problem solving, empathy and dedication. Consistently resolved customer issues and satisfied requests using in person customer service techniques and logical problem-solving skills as well as through electronic communication.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Self-employed
Ennis, TX
08.2020 - Current
- Communicate with customers and suppliers through email and other messaging platforms
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored customer feedback and implemented changes based on their suggestions.
Child Care Center Teacher
Red Oak ISD
Red Oak, TX
12.2017 - 08.2020
- Maintained daily records of attendance, health issues, behavior incidents, meals served and other relevant information about each child in the program.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated with parents daily through email or messaging system to maintain student progress, schedule meetings and increase overall student happiness.
- Prepared lesson plans and activities in accordance with curriculum objectives.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Provided a safe, secure, and stimulating environment for children to learn and grow.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Acquired CPR and First Aid training
Logistics/RX Repack
CVS Distribution Center
Ennis, TX
03.2017 - 11.2017
- Broke down heavy pallet loads of cases, boxes and bags.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Followed safety protocols while operating machinery such as conveyors and hoists.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and packed orders using computer system and RF scan guns for accuracy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Weighed or counted items for distribution to conform to company standards.
- Accomplished production goals by working with speed and accuracy.
- Obtained, moved and sorted products and materials.
- Unpacked, verified and recorded incoming merchandise or material Using computer and conveyor system
- Used computerized system to clock in and out on time at the start and end of the day as well as for scheduled breaks.
- Organized inventory in the warehouse according to established procedures.
- Utilized excellent communication skills with all associates daily
Hairstylist
Procuts
Ennis, TX
06.2014 - 01.2017
- Greeted customers, answered phones and booked appointments.
- Tracked inventory of supplies used for styling services.
- Developed relationships with new clients through referrals from existing customers.
- Managed cash register transactions during checkout process.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Responded to customer inquiries by phone, email and in person.
- Updated and maintained customer information records and beauty services provided.
- Carried out open and close procedures for the salon efficiently and accurately.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Recommended products to clients based on their individual needs.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Cashier/Customer Service Cashier
Wal-Mart Supercenter
Ennis, TX
07.2016 - 12.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
Education
CDA Certification (did Not Take End of Course Exam) - Child Development
CDA Certification Program
01-2020
Cosmetology License -
National Beauty College
Ennis, TX11-2013
High School Diploma -
Ennis High School
Ennis, TX06-2010
Skills
- Excellent communication skills
- Customer Service
- Strong computer skills
- Curriculum Planning
- Strong Work Ethic
- Reliable
- Schedule creation and maintenance
- Cleaning and sanitation
- Accurate record keeping
- Classroom Organization
- Active listener
- CPR and First Aid training
References
References available upon request.
Timeline
Small Business Owner
Self-employed
08.2020 - Current
Child Care Center Teacher
Red Oak ISD
12.2017 - 08.2020
Logistics/RX Repack
CVS Distribution Center
03.2017 - 11.2017
Cashier/Customer Service Cashier
Wal-Mart Supercenter
07.2016 - 12.2016
Hairstylist
Procuts
06.2014 - 01.2017
CDA Certification (did Not Take End of Course Exam) - Child Development
CDA Certification Program
Cosmetology License -
National Beauty College
High School Diploma -
Ennis High School