Amber Evans-Guzman
North Chesterfield,VA
Summary
Amber Evans-Guzman
Chesterfield, Va (804) 514-7442
March 1,2024
RE: direct support professional To whom it may concern,
I'm confident that I am the employee you are seeking because I have all of the qualifications outlined in your job posting. My attached resume shows the highlights from my years of professional experience.
Over the past 7 years I had the opportunity to work in a wide variety of roles with a diverse group of people. My experiences have allowed me to learn to communicate and problem solve in many different ways. I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.
As my attached resume indicates, I offer problem-solving, customer service and adaptability. All of these capabilities you would require in a new direct support professional. I am eager to discuss the possibility of joining your team. Please feel free to contact me for additional career details and/ or qualifications. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.
Sincerely, Amber Evans-Guzman
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Enthusiast
The Vitamin Shoppe
Ashland
10.2020 - 11.2023
- Performs tasks associated with the storage, process and shipment of product while meeting safety
- Partnered with local schools implementing physical activity initiatives increasing student engagement in fitness and overall wellbeing.
- Advised employers on ergonomic workstation setups promoting proper posture reducing workplace-related injuries.
- Promoted healthy lifestyle choices with engaging workshops, presentations, and community events.
- Improved patient outcomes by implementing tailored wellness programs and health education sessions.
- Enhanced client satisfaction by providing personalized fitness plans and nutritional guidance.
- Educated clients on proper exercise technique, reducing injury risk and improving overall performance.
- Collaborated with health professionals to develop comprehensive care plans for patients with chronic conditions.
- Conducted fitness assessments to determine appropriate exercise prescription and goal setting for clients.
- Developed marketing materials for health services offered, increasing overall program awareness within the community.
- Led group fitness classes, creating a supportive atmosphere that encouraged participant success and enjoyment.
- Mentored new staff members in facility procedures and best practices for client engagement and satisfaction.
- Streamlined clinic operations through effective scheduling, organization, and record-keeping tasks.
- Boosted membership retention rates for a local gym by offering exceptional customer service and support.
- Evaluated patient progress regularly, adjusting treatment plans as needed to ensure optimal results.
- Contributed to successful weight loss journeys by guiding clients through balanced meal planning strategies designed specifically for their goals.
- Assisted in the development of corporate wellness initiatives, contributing to healthier workplace environments.
- Coordinated public health campaigns targeting specific lifestyle factors such as tobacco use or obesity prevention efforts.
- Served as a liaison between healthcare providers and patients, advocating for individual needs during care plan discussions.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Consistently met sales targets through effective promotion of personal training packages and other wellness offerings at gyms or private studios.
- Managed inventory of supplements and wellness products, ensuring availability to clients when needed most.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored hotel's budget and financial records.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained new staff members in customer service techniques and hotel operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Stored guest valuables in safe and individual boxes for security.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
Temp Warehouse Associate
Amazon
Ashland
11.2019 - 12.2020
- Moved packaged boxes between machines, conveyors and transport equipment based shipment requirements
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Assisted in reducing product damage by properly handling and storing materials.
- Reduced order processing time through effective organization and prioritization of tasks.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Improved warehouse efficiency by streamlining inventory management processes.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Consistently lifted materials weighing as much as Number pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Operated box or straight trucks and cargo vans.
- Entered quantity received against purchase order in computer system.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Managed warehouse operations and verified proper shipment procedures.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Assembled pallets and crates for secure transportation of materials.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
FedEx Package Handler
FedEx Ground
Fredericksburg
05.2020 - 07.2021
- Ensuring successful transfer and delivery of goods to intended destinations
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Contributed to cost savings initiatives by identifying opportunities for recycling materials during the packaging process.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed safety regulations to maintain safe work environment.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded package containers onto forklifts and transported into packaging areas.
- Used hand-held scanners and physical logs to accurately track item movements.
- Built strong relationships with customers and vendors through excellent customer service.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Sales Associate
Walmart
Fredericksburg
08.2019 - 10.2020
- Answered incoming telephone calls to provide information about products, service store hours, policies and promotions
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Line Worker
Elite Staffing Inc
Fredericksburg
02.2018 - 08.2018
- Recorded production data in daily logs
- Kept detailed records of completed work orders, enabling accurate tracking of products throughout the manufacturing process.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Contributed to cost-saving initiatives by identifying areas for improvement in materials usage and waste reduction.
- Proactively participated in process improvement initiatives aimed at enhancing overall line performance and profitability metrics.
- Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Maintained accurate inventory records, ensuring sufficient stock levels for continuous production flow without disruptions.
- Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
- Supported cross-functional teams during peak periods or staff shortages to maintain optimal productivity levels.
- Utilized root cause analysis techniques when troubleshooting equipment malfunctions or defects, leading to timely resolutions that minimized downtime.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Streamlined communication between departments, resolving issues quickly to keep production on schedule.
- Actively sought opportunities for professional development, attending training sessions and workshops to enhance skills and stay current on industry trends.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted quality assurance by inspecting items and removing defective parts.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Inspected and adjusted work performed to meet expectations.
- Weighed and measured items to prevent waste and meet quality standards.
- Assembled and installed products on production lines according to established guidelines.
- Used equipment properly to avoid workplace hazards or injuries.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Trained new employees on production line machinery for maximum output and safety.
- Participated in training sessions to enhance skills and knowledge.
- Assisted in troubleshooting mechanical and technical issues on production line for maximum output.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Adjusted machines to increase productivity for runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Reviewed production schedules and streamlined processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
Education
High school diploma -
James Madison High School
Norcross, GA 09.2020 - 9 2021
Skills
Load & unloadPackagingPallet jackStockingRF scannerOrder pickingMaterials handlingHeavy liftingShipping & receivingWarehouse experienceOrder PickerLoad & unloadOrder fulfillmentAssemblyCustomer serviceQuality controlLoad & unloadHeavy liftingOrder fulfillment
Strength training
Flexibility training
Mindfulness Techniques
Guest Registration
Invoicing and Billing
Payment Processing
Customer Service Management
Data Gathering
Strategic Planning
Conflict Management
Hospitality services
Problem-solving abilities
Staff Training
Multitasking Abilities
Problem-Solving
Analytical Skills
Active Listening
Transportation Arrangements
Excellent Communication
Reliability
Relationship Building
Computer Skills
Quality Assessment
Effective Communication
Goal Setting
Analytical Thinking
Continuous Improvement
Team building
Data Confidentiality
Multitasking
Team Collaboration
Written Communication
Business Development
Problem-solving skills
Word Processing
Attention to Detail
Adaptability and Flexibility
Detail Oriented
Self Motivation
Adaptability
Customer Service
Transaction Processing
Cash Handling
File Management
Guest Relations
Office Organization
Data Entry
Certification
Driver's License, 06/01/22, 06/01/28
Assessments
- Early childhood development, Proficient, 01/01/22, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Cleaner fit, Proficient, 09/01/21, Measures the traits that are important for successful cleaners
- Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 12/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Manufacturing fit, Proficient, 07/01/21, Measures the traits that are important for success in manufacturing roles
Timeline
Health Enthusiast
The Vitamin Shoppe
10.2020 - 11.2023
High school diploma -
James Madison High School
09.2020 - 9 2021
FedEx Package Handler
FedEx Ground
05.2020 - 07.2021
Temp Warehouse Associate
Amazon
11.2019 - 12.2020
Sales Associate
Walmart
08.2019 - 10.2020
Line Worker
Elite Staffing Inc
02.2018 - 08.2018