Ty Morrow
Wilmington,DE
Summary
Friendly and hard working with a passion for providing the best customer service available, Well versed in customer care and management, with strong understandings of being part of a team or team leader.
Overview
4
4
years of professional experience
Work History
Health Enthusiast
The Vitamin Shop
09.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Enhanced client satisfaction by providing personalized fitness plans and nutritional guidance.
Customer Service Representative
Tailored Brands Inc.
03.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Cashier
Wawa
09.2020 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Brandywine High School
Wilmington, DE07.2022
Skills
- Hard Working
- Leadership
- Sales
- Customer Care
- Multi-tasking
- Team Leadership
- Time Management
- Complex Problem-Solving
- Customer Service
- Active Listening
- Computer Proficiency
- Money handling abilities
Timeline
Health Enthusiast
The Vitamin Shop
09.2023 - Current
Customer Service Representative
Tailored Brands Inc.
03.2023 - 01.2024
Lead Cashier
Wawa
09.2020 - 02.2023
High School Diploma -
Brandywine High School
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