Amber Fernandez
Des Moines,IA
Summary
Experienced in restaurant operations with a focus on managing daily workflows and team training in food preparation and service standards. Successfully resolved customer concerns while maintaining compliance with food safety and sanitation regulations. Demonstrated ability to supervise cash handling processes and ensure transaction accuracy, contributing to overall operational efficiency. Proven track record of monitoring staff performance and optimizing task assignments to enhance team productivity.
Overview
12
12
years of professional experience
Work History
Manager
Papa John’s
Des Moines, Iowa
03.2015 - Current
- Managed Papa John's store operations and daily restaurant workflows.
- Trained team members on pizza preparation, service, and cleanliness standards.
- Resolved customer concerns and maintained friendly Papa John's service.
- Supervised cash handling and point-of-sale transactions during shifts.
- Enforced food safety, sanitation, and quality standards throughout Papa John's.
- Coordinated opening and closing procedures for Papa John's restaurant.
- Assessed staff performance to identify areas for improvement. and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Cashier Team Lead
Quick Trip
Des Moines, Iowa
12.2014 - 03.2015
- Enforced Quick Trip policies for cash handling and transaction accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained stocked shelves, drink stations, and front counter displays.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
Scavo Alternative High School
Des Moines, IASkills
- Restaurant operations
- Food safety compliance
- Inventory management
- Cash handling
- Customer service
- Attention to detail
- Problem solving
References
References available upon request.
Timeline
Manager
Papa John’s
03.2015 - Current
Cashier Team Lead
Quick Trip
12.2014 - 03.2015
Scavo Alternative High School