Summary
Overview
Work History
Education
Skills
Timeline
Manager

Mikayla Hann

Catasauqua,PA

Summary

Proven leader and efficiency expert, significantly enhanced operational practices at Eastside Family Restaurant, driving cost control and profit growth. Excelled in recruitment, fostering a professional environment, and elevating customer satisfaction through exceptional service. Mastered food safety compliance and staff supervision, achieving notable improvements in workplace hygiene and team performance.

Overview

9
9
years of professional experience

Work History

Manager

Eastside Family Restaurant
09.2017 - 11.2022
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional, organized, and safe environment for employees and patrons.

Environmental Services

Traditions of Hanover
09.2013 - 04.2020
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents and guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Education

High School Diploma - College Prep

Liberty High School
Bethlehem, PA
06.2016

Diploma - Health Careers

Bethlehem Area Vocational Technical School
Bethlehem, PA
06.2016

Skills

  • Operational efficiency
  • Recruitment and hiring
  • Food safety compliance
  • Staff supervision
  • POS system operations
  • Restaurant operations
  • Customer service

Timeline

Manager

Eastside Family Restaurant
09.2017 - 11.2022

Environmental Services

Traditions of Hanover
09.2013 - 04.2020

High School Diploma - College Prep

Liberty High School

Diploma - Health Careers

Bethlehem Area Vocational Technical School

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Mikayla Hann