Amber Fleming
Amelia,OH
Summary
Accomplished store manager with expertise in inventory control and operational management. Known for strong multitasking abilities and effective communication, leading to improved customer relations and enhanced store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Choice Cigar and Tobacco
Cincinnati, OH
08.2022 - Current
- Led daily store operations, ensuring optimal customer experience and efficient workflow.
- Trained and supervised staff, fostering a collaborative team environment focused on service excellence.
- Managed inventory levels, implementing restocking procedures to maintain product availability.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Inventory Specialist
Disney Clearance Store
Kissimmee, FL
04.2022 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
General Manager
Dollar Town
Milford, OH
01.2018 - 03.2022
- Oversaw budgeting and financial forecasting to ensure fiscal responsibility and profitability.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate of Applied Science - Surgical Tech
University of Cincinnati
Cincinnati, OH04-2014
Skills
- Customer service
- Customer relations
- Client engagement
- Operational efficiency
- Inventory management
- Customer engagement
- Outstanding communication skills
- Friendly and positive
Timeline
Store Manager
Choice Cigar and Tobacco
08.2022 - Current
Inventory Specialist
Disney Clearance Store
04.2022 - 08.2024
General Manager
Dollar Town
01.2018 - 03.2022
Associate of Applied Science - Surgical Tech
University of Cincinnati