Amber Forbes
Chicago,IL
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and honing multitasking abilities within high-energy hospitality environments. Skilled in thriving in fast-paced settings, managing guest interactions, and coordinating logistics to ensure seamless operations. Eager to transition back into events while contributing effectively to a dynamic team and driving success. Committed to leveraging experience to foster positive relationships and enhance overall team performance.
Overview
4
4
years of professional experience
Work History
Hostess
The Duplex
Chicago, IL
10.2025 - Current
- Managed reservation system to streamline guest flow and minimize wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported multiple events in a fast paced venue environment while maintaining high standards of organization and guest service.
- Monitored dining room activity to anticipate needs and improve service efficiency.
Event Sales Coordinator
Whirlyball Chicago
Chicago, IL
11.2024 - 01.2025
- Coordinated social and private group events including birthdays, team outings, and social gatherings.
- Managed event logistics including scheduling, setup coordination, and vendor communication.
- Generated leads through targeted outreach efforts and participation in industry events.
- Maintained accurate records of client contracts and payments, ensuring compliance with company policies and procedures.
Seasonal Hostess
Cabana Club
Chicago, IL
04.2024 - 08.2024
- Warmly welcomed guests and managed seating arrangements to ensure efficient flow and guest satisfaction.
- Handled private event logistics including guest lists and seating charts in collaboration with management.
- Supported training and onboarding of new hosts, fostering a supportive team environment.
- Handled guest inquiries and complaints with professionalism, fostering a welcoming environment.
Lead Hostess
Safehouse Chicago
Chicago, IL
04.2022 - 03.2023
- Supervised front-of-house functions while delegating tasks to optimize team performance and guest experience.
- Streamlined communication channels between kitchen and service teams to enhance dining experience quality.
- Assessed private dining requests alongside event coordinator and managed logistical support for event setup and teardown.
- Implemented strategies for improving guest satisfaction based on feedback and observations.
Education
Bachelor of Arts - Fashion Design
Columbia College Chicago
Chicago, IL01-2015
Skills
- Event Coordination
- Event Sales Support
- Customer service expertise
- Analytical problem solving
- Banquet Event Orders ( BEOs)
- Team Coordination
- Phone etiquette
- Patience and empathy
- Guest Experience
- Timeline Management
LANGUAGES
English: Fluent
Spanish: Basics
Timeline
Hostess
The Duplex
10.2025 - Current
Event Sales Coordinator
Whirlyball Chicago
11.2024 - 01.2025
Seasonal Hostess
Cabana Club
04.2024 - 08.2024
Lead Hostess
Safehouse Chicago
04.2022 - 03.2023
Bachelor of Arts - Fashion Design
Columbia College Chicago