Summary
Overview
Work History
Education
Skills
Ministry
Timeline
Generic

Amber Formholtz

Cedar Rapids

Summary

I am a hard worker, a quick learner, and a team player. I obtained my Associates of Art degree from Kirkwood Community College, and have worked on campus as a barista and hotel housekeeper. I've held positions in retail sales and service, adhering to highest efficiency in these positions, while seeking to advance my skills in customer service. I have completed a brief training in education and feel I will exceed expectations in various fields of employment.

Overview

8
8
years of professional experience

Work History

Barista

Kirkwood Hotel
09.2022 - Current
  • Controlled Line and crowd with quick, efficient service
  • Interacted with customers during hectic periods to promote a fun, positive environment
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Maintained regular and consistent attendance and punctuality
  • Memorized recipes for specialty coffee beverages seasonal offerings
  • Cleaned counters, machines, utensils, and seating areas daily
  • Listened carefully to customer requests and created personalized, delicious beverages which improved sales
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
  • Used POS system to accurately enter orders and process payments
  • Helped management keep adequate supply on hand by notifying of shortages
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Prepared specialty drinks such as cappuccinos, lattes and mochas
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Learned every menu items preparation and numerous off-label drinks to meet customer needs
  • Promoted additional items with beverages, increasing store sales
  • Minimized spoilage with proper use of first-in-first-out stock procedures

Housekeeper

Kirkwood Hotel
10.2021 - Current
  • Room cleaning
  • Stocked toiletries
  • Stripped and made beds
  • Room preparation

Various Positions

Hyvee
10.2016 - Current
  • Assisted customers
  • Cashiered
  • Cleaned
  • Prepared and packaged food
  • Stocked shelves
  • Faced shelves

Service Manager

Hy-Vee
07.2023 - 02.2025
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Education

Bachelor of Science - Psychology

Upper Iowa University
Fayette, IA
10-2025

Associate of Arts - General Studies

Kirkwood Community College
Cedar Rapids, IA
05.2021

Diploma - General Education

Rock Island High School
Rock Island, IL
06.2018

Skills

  • Cashiering
  • Money Handling
  • Customer Assistance
  • Office Skills
  • Restocking
  • Cleaning
  • Coffee Machinery
  • Soft Selling
  • Menu Memorization
  • Beverage preparation
  • Teamwork
  • Positive attitude
  • Friendly and outgoing
  • Housekeeping
  • Attention to detail
  • Bathroom cleaning
  • Reliable and responsible
  • Mopping and sweeping
  • Problem-solving
  • Vacuuming and sweeping
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Trustworthy and honest
  • Adaptive and creative
  • Cash register operation
  • Customer service-focused
  • Safe food handling

Ministry

As a youth leader I facilitate discussions with Junior High aged children. We discuss the church sermon together and I attend youth meetings to assist, encourage and support their spiritual growth.

Timeline

Service Manager

Hy-Vee
07.2023 - 02.2025

Barista

Kirkwood Hotel
09.2022 - Current

Housekeeper

Kirkwood Hotel
10.2021 - Current

Various Positions

Hyvee
10.2016 - Current

Associate of Arts - General Studies

Kirkwood Community College

Diploma - General Education

Rock Island High School

Bachelor of Science - Psychology

Upper Iowa University

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Amber Formholtz