Amber Fowler @_ambermychelle
Atlanta,GA
Summary
Hospitality Professional experienced in guest relations, sales, and high-volume environments. Delivered exceptional customer service by creating welcoming experiences, effectively multitasking under pressure, and resolving customer concerns. Contributed to increased revenue through successful upselling of products and services while fostering strong relationships with guests.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Licensed Esthetician
Self
Atlanta, MI
08.2018 - Current
- Provided personalized, high-touch customer service to a large and diverse clientele.
- Coordinated appointments, processed payments, maintained client records, and optimized daily scheduling to enhance operational efficiency.
- Recommended tailored products and services based on individual client assessments to boost client satisfaction.
- Built repeat clientele through strong communication and relationship building
- Resolved customer concerns promptly while fostering a welcoming environment to enhance client retention.
- Managed multiple responsibilities while maintaining attention to detail and
Server
Levels
Carbondale, Illinois
10.2018 - 10.2019
- Greeted guest & made sure service was accurate and efficient
- Provided attentive table service in a fast-paced restaurant and nightlife environment
- Managed multiple tables while maintaining exceptional service
- Resolved customer complaints promptly and professionally.
- Communicated with bartenders and floor staff to coordinate smooth lounge service.
Host
Long Horn
Belleville, Illinois
05.2017 - 07.2017
- Greeted LongHorn guests and managed waiting lists with friendly, prompt service.
- Seated parties according to table availability and restaurant floor plans.
- Coordinated with servers and managers to maintain smooth front-of-house flow.
- Kept entrance area clean, organized, and welcoming for arriving guests.
- Confirmed reservations and updated host stand records throughout service.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers.
Education
Licensed Esthetician - Esthetics
Elaine Sterling Institute
Atlanta, GA 09.2022 - 05.2023
Carbondale Community High School
Carbondale, ILSkills
- Customer Service
- Guest Relations
- Upselling & Sales
- POS & Payment Processing
- Table service
- Reservations & Guest Seating
- Conflict Resolution
- High-Volume Environments
- Multitasking
- Cleanliness & Organization
- Menu/Product Knowledge
- Team Collaboration
Timeline
Licensed Esthetician - Esthetics
Elaine Sterling Institute
09.2022 - 05.2023
Server
Levels
10.2018 - 10.2019
Licensed Esthetician
Self
08.2018 - Current
Host
Long Horn
05.2017 - 07.2017
Carbondale Community High School