Amber Frederick
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
NXP Semiconductors
Austin, TX
02.2020 - 04.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Assisted in the installation of new machinery and equipment.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Machine Operator
US Farathane
Austin
08.2018 - 06.2021
- Prepared machine for production process by equipping it with the required tools and parts
- Assured the constant availability of raw materials and inputs so that the machine could function at all times
- Quality - Made sure the products manufactured from the machine were of high quality; made adjustments to improve the quality when possible
- Worked over-time to complete the production requirement of the clients
Customer Service Rep /Tech Support
Hoot-Call
Austin
07.2016 - 08.2018
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated
Cashier
Taco Bell
Austin
01.2013 - 06.2016
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
Education
East Side Memorial High School
05.2013
Skills
- 2 years in a inbound / outbound call center
- Proficient in Microsoft office - Excel , Word , PowerPoint , Outlook
- Typing: 40 WPM
- Handled monetary transactions ( Cash , credit cards , checks , money orders
- Operating machines
- Cashiering
- Team lead
- Organizational ability
- Reporting and documentation
- Hand and power tools
Timeline
Maintenance Technician
NXP Semiconductors
02.2020 - 04.2023
Machine Operator
US Farathane
08.2018 - 06.2021
Customer Service Rep /Tech Support
Hoot-Call
07.2016 - 08.2018
Cashier
Taco Bell
01.2013 - 06.2016
East Side Memorial High School