Amber Freebourn
Big Sky,MT
Summary
Highly developed communicator with outstanding skills in complex problem-solving and relationship development. Comfortable working in fast-paced, demanding environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Yellowstone Club
07.2022 - Current
- Greets customers and provides excellent customer service
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Ensures proper sanitation of bar area, glassware, utensils, and equipment
- Maintains inventory of liquor, beer, wine, and other beverage items
- Provides drink suggestions to customers based on their preferences
- Plans and coordinates special events to boost customer numbers and profits
EARLY CHILDHOOD TEACHER
Cradles To Crayons Child Care & Learning Center
10.2021 - 06.2022
- Enhanced student comprehension by incorporating hands-on activities and interactive learning experiences.
- Organized and lead activities to promote physical, mental and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Maintained daily records of individual activities, behaviors, meals and naps
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Developed professional relationships with parents, teachers, directors and therapists
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Incorporated music, art, and theater into lesson planning.
CASINO RUNNER
Lucky You Casino
06.2020 - 10.2020
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty
- Collected bets in form of cash or chips, verifying and recording amounts.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, approachable demeanor.
WAITRESS/BARTENDER/CASINO RUNNER
The Derby Steakhouse
01.2020 - 07.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Recorded number of tickets cashed and amount paid after each event, investigated discrepancies, and submitted timely accounting records
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions, and recommended specials, wine and desserts to increase profits
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
INSIDE SALES REPRESENTATIVE
Resodyn
09.2019 - 05.2020
- Contacted new and existing customers to discuss product and service solutions
- Cultivated and strengthened customer relationships to drive revenue growth
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery
- Leveraged digital and telephone approaches to generate sales leads
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Maintained detailed account records and contact logs to facilitate sales process.
BARTENDER
Treasure Chest Casino
04.2018 - 10.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Balanced daily registers and generated sales reports for management
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Trained new bartenders on drink preparation and upselling techniques.
Education
Bachelor of Science Professional And Technical Communications -
Montana Tech of The University of Montana
04.2021
Minor Business Administration -
Montana Tech of The University of Montana
04.2021
Skills
- Customer service focused
- Relationship building
- Effective communicator
- Adobe Creative Suite knowledge
- Business and Proposal writing
- Advanced MS Office Suite knowledge
- Suggestive Selling
- Multitasking and prioritization
- Community Engagement
- Writing, Editing, and Proofreading
Certification
Level 1 Sommelier
Accomplishments
- 1st Place in Mining Task - 2021 WERC Environmental Design Contest
- Publication of Biochar for Enhanced Surface Water Quality
Timeline
Bartender
Yellowstone Club
07.2022 - Current
EARLY CHILDHOOD TEACHER
Cradles To Crayons Child Care & Learning Center
10.2021 - 06.2022
CASINO RUNNER
Lucky You Casino
06.2020 - 10.2020
WAITRESS/BARTENDER/CASINO RUNNER
The Derby Steakhouse
01.2020 - 07.2020
INSIDE SALES REPRESENTATIVE
Resodyn
09.2019 - 05.2020
BARTENDER
Treasure Chest Casino
04.2018 - 10.2019
Bachelor of Science Professional And Technical Communications -
Montana Tech of The University of Montana
Minor Business Administration -
Montana Tech of The University of Montana