JACOB RICHMAN
Wilmington,DE
Summary
Adaptable professional with 4 years of experience and a proven
knowledge of customer service, customer satisfaction, and development. Aiming to leverage my skills to successfully become a vital part of the Novico Group team.
Overview
6
6
years of professional experience
Work History
Bartender
Bar Reverie
Greenville, DE
10.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Feby’s Fishery
07.2023 - 09.2023
Bartender
Taco Grande
09.2021 - 05.2023
Bartender
Bardea Food & Drink
07.2022 - 09.2022
Team Lead
Kirkland's Inc
10.2018 - 03.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor Of Arts - Computer Science And Programming
University of Delaware
Newark, DE05-2026
Skills
- Exceptional Attention to Detail
- Customer Service Focused
- Positive Attitude
- Operates Calm & Professional under Pressure
- Excellent Organization and Prioritization Skills
- Networking Savvy
- Proficient in Salesforce, Microsoft 365
Timeline
Bartender
Bar Reverie
10.2023 - Current
Server
Feby’s Fishery
07.2023 - 09.2023
Bartender
Bardea Food & Drink
07.2022 - 09.2022
Bartender
Taco Grande
09.2021 - 05.2023
Team Lead
Kirkland's Inc
10.2018 - 03.2020
Bachelor Of Arts - Computer Science And Programming
University of Delaware