Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Stephen Stiles

Sonora,CA

Summary

Customer-savvy bartender accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Systematic healthcare coordinator knowledgeable about working with facilities, patients and insurance companies to schedule minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.

Overview

16
16
years of professional experience

Work History

Bartender

The Rawhide Saloon
Sonora, CA
03.2017 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Surgery Scheduling Coordinator

River Surgical Institute
Modesto, CA
08.2020 - 03.2022
  • Coordinated with facilities to set up surgeries for 8-10 orthopedic surgeons.
  • Verified insurance coverage and
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Checked patients in and out and collected payments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Reviewed contracts
  • Determined estimates and communication to patients for each surgical account

Server

Applebee's Neighborhood Grill & Bar
Sonora, CA
04.2011 - 02.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Sonora High School
Sonora, CA
06.2005

Skills

  • Bar Operations and Logistics
  • Alcohol Ordering
  • Preparing Garnishes
  • Mixology Techniques
  • Ability to Lift 30 Pounds
  • Hospitality and Guest Service
  • Menu Memorization
  • Cash Handling and Management
  • Exceptional Attention to Detail
  • Insurance Information Collection
  • Front Office Operations
  • Insurance Authorizations
  • Patient Health Information Access
  • Computer Proficiency

Timeline

Surgery Scheduling Coordinator

River Surgical Institute
08.2020 - 03.2022

Bartender

The Rawhide Saloon
03.2017 - Current

Server

Applebee's Neighborhood Grill & Bar
04.2011 - 02.2020

High School Diploma -

Sonora High School

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Stephen Stiles