Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Gregory J. Russell

Larkspur,CA

Summary

With over eight years of experience in customer service, I am a self-motivated individual with developed sales, organization, teamwork, and customer service skills. I approach difficult tasks and challenges with positivity. I have acquired many skills that I have honed through years of customer service experience. I can prioritize and multitask while taking care of many customers efficiently and effectively while under pressure. I genuinely enjoy working with customers and establishing close relationships. My objective is to obtain a Sales position that will allow me to utilize my current work experience, educational background, and customer service skills in the most effective ways possible.

Overview

10
10
years of professional experience

Work History

Bartender

Gravity Tavern
Mill Valley, CA
02.2019 - 03.2020

Bartender/Server

Wild Fox Restaurant
Novato, CA
11.2017 - 05.2019

Server

The Barrel House Tavern
Sausalito, CA
09.2016 - 11.2017

Server

Delarosa, Italian Pizzeria
San Francisco, CA
09.2015 - 05.2016

Server

The Cantina Mexican Restaurant
Mill Valley, CA
12.2014 - 10.2015

Serv

Balboa Cafe, Fine Dining
San Francisco, CA
04.2014 - 11.2014

Server

Sam’s Anchor Cafe
Tiburon, CA
04.2013 - 10.2014

Tiburon Tavern
, CA
10.2013 - 05.2014

Server/Bartender

The Ritz
Eureka, CA
02.2012 - 04.2013

Bartender/ Server

The Sunset Restaurant At The Heights Casino
Trinidad, CA
04.2011 - 05.2012

Education

Bachelor of Arts - English Composition And Creative Writing

Sonoma State University
Rohnert Park, CA
12.2021

Environmental Studies

Humboldt State University
Arcata, CA
06.2012

Associate of Science - Environmental Science

Santa Barbara City College
Santa Barbara, CA
06.2011

Skills

  • Teamwork and Professionalism
  • Professional Service Standards
  • Presenting, Promoting and Selling Products
  • Bar Operations and Logistics
  • Vendor Management
  • Sales Development
  • Bar Operations and Logistics
  • Collaboration and Teamwork
  • Time Management
  • Point of Sale Systems
  • Staff Training
  • Relationship Building
  • Interpersonal Relationships
  • Issue Resolution
  • Interpersonal Communication
  • Increased sales significantly by upselling higher-end products to customers
  • Cultivated warm relationships with regular customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
  • Consulted with managers to organize special events and promotions

Timeline

Bartender

Gravity Tavern
02.2019 - 03.2020

Bartender/Server

Wild Fox Restaurant
11.2017 - 05.2019

Server

The Barrel House Tavern
09.2016 - 11.2017

Server

Delarosa, Italian Pizzeria
09.2015 - 05.2016

Server

The Cantina Mexican Restaurant
12.2014 - 10.2015

Serv

Balboa Cafe, Fine Dining
04.2014 - 11.2014

Tiburon Tavern
10.2013 - 05.2014

Server

Sam’s Anchor Cafe
04.2013 - 10.2014

Server/Bartender

The Ritz
02.2012 - 04.2013

Bartender/ Server

The Sunset Restaurant At The Heights Casino
04.2011 - 05.2012

Bachelor of Arts - English Composition And Creative Writing

Sonoma State University

Environmental Studies

Humboldt State University

Associate of Science - Environmental Science

Santa Barbara City College
Gregory J. Russell