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HANNAH SCOUT SMITH
Austin,TX
Summary
Hospitality professional with experience in high-volume bartending, guest service, and bar support. Handles alcohol safety checks, POS transactions, inventory control, and event setup while maintaining smooth service and positive guest interactions. Supports team efficiency through clear communication, training, and consistent attention to quality.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender
Moody Center
Austin, TX
04.2022 - Current
- Monitored guest alcohol intake to support safety.
- Poured wine, beer, and cocktails for patrons.
- Prepared mixed drinks using advanced mixology knowledge.
- Spoke with patrons to build rapport and encourage repeat business.
- Answered guest questions with positive, knowledgeable service.
- Marketed drink specials to guests, driving interest and encouraging sales.
- Recommended premium brands to help increase sales.
- Stocked bar with beer, wine, liquor, and related supplies.
- Set up banquet bars, stocked supplies, and arranged table settings for each event.
- Verified customer identification to confirm age requirements for alcohol sales.
- Oversaw bar operations, including cocktail menu design, inventory management, and guest relations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Taught bar staff precision pouring and waste reduction methods to lower liquor costs.
- Built strong working relationships with coworkers through clear communication.
- Monitored bar inventory levels to ensure adequate supplies of liquor, beer, wine, and other beverage items.
Assistant Manager
Tuesday Morning
Austin, TX
09.2019 - 04.2021
- Facilitated team development aligned with industry service standards, enhancing customer loyalty.
- Collaborated with store manager to devise strategies targeting sales and profit goals.
- Arranged schedules, workflows, and shift coverage for a ten - member team to meet business demands.
- Assisted manager in evaluating employee performance and implementing improvement plans.
- Reviewed trends to identify consumer demand and forecast seasonal patterns for smoother operations.
- Improved efficiency and productivity by setting up organization systems for financial reports, schedules, and inventory control.
- Built customer rapport to support loyalty and increase sales through stronger operational efficiency.
- Reviewed sales reports to identify trends and enhance sales performance and inventory accuracy.
- Improved sales through merchandising updates and promotional changes.
- Kept inventory records accurate by counting stock on hand and resolving discrepancies.
Veterinary Technician
Willow Creek Pet Center
Salt Lake City, UT
07.2015 - 10.2017
- Helped sick or injured animals by arranging veterinary care and informing owners promptly of pet conditions.
- Performed initial pet exams, took vital signs, and collected samples for lab testing.
- Checked animals for injury and illness and documented symptoms for doctor review.
- Held and stabilized animals during examination and treatment to reduce the risk of accidental injury.
- Assisted veterinarian with wound care, vaccine administration, and operations.
- Provided direct care for animal patients during post-operative recovery while monitoring vital signs and progress.
- Monitored 15 - 50 animals per hour during after-hours shifts.
- Answered client questions about pets and explained treatment protocols and procedures.
- Compiled admission records with client statements detailing patient issues and medical history.
- Cleaned, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Removed animal waste from kennels, runs, and exercise areas, disposing of waste in trash receptacles or in-ground septic systems.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT08-2021
Skills
- Cocktail service expertise
- Food and beverage service
- Suggestive selling techniques
- Customer service excellence
- Hospitality and guest services
- Event bartending
- Cash handling proficiency
- POS systems proficiency
- Sanitization and cleanliness
- Food preparation knowledge
- Team training
- Bar operations logistics
- Judgment and decision-making
- Multitasking and prioritization
- Conflict resolution skills
- Interpersonal relationship building
- Professional service standards
- Effective communication
- Critical thinking abilities
- Safety measures adherence
- Time management
- Organizational skills
- Inventory management
Certification
- Licensed TABC - 2027
- Licensed Food Handlers - 2027
Timeline
Bartender
Moody Center
04.2022 - Current
Assistant Manager
Tuesday Morning
09.2019 - 04.2021
Veterinary Technician
Willow Creek Pet Center
07.2015 - 10.2017
Associate of Science -
Salt Lake Community College