THERVELY NOEL
Indianapolis,IN
Summary
Versatile Bartender experienced in crafting innovative cocktails and enhancing guest experiences through exceptional service. Achieved increased bar revenues and improved operations through effective teamwork and efficient inventory management. Focused on creating memorable dining experiences and fostering customer loyalty in both high-volume and intimate bar settings.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Bartender
La Siesta Resort
Islamorada, Florida
06.2022 - 09.2026
- Mixed cocktails and served drinks to guests at a beachfront resort bar.
- Provided exceptional customer service and fostered a friendly atmosphere for patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed new drink recipes to enhance guest experience at the resort bar.
- Provided drink suggestions to customers based on their preferences.
- Collaborated with kitchen staff to create unique drink pairings for events.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Ensured cleanliness and organization of bar area during busy shifts.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification cards for proof of age prior to serving an alcohol beverage.
- Handled cash transactions and maintained accurate daily sales records.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to the dining area for waitstaff.
- Checked identification cards for proof of age prior to serving an alcoholic beverage.
- Stocked ice bins and coolers throughout the shift.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Assisted in setting up the bar for the service shift.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within a fast-paced environment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Planned and coordinated special events to boost customer numbers and profits.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Made friendly conversation with customers to provide an enjoyable bar experience.
Food Runner
Fish company
Islamorada, Florida
11.2022 - 09.2024
- Delivered food promptly to tables in a fast-paced restaurant environment.
- Assisted servers by delivering drinks and appetizers efficiently during peak service times.
- Delivered food to guests in a timely manner while following safety protocols.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Organized food orders and ensured accuracy of items served to customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated customer requests to kitchen staff efficiently and clearly.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Monitored and ensured food presentation and quality met establishment standards before serving.
- Followed health and safety guidelines for food handling consistently.
- Followed proper sanitation guidelines when handling food products.
- Cleaned and sanitized work areas throughout shift including countertops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Restocked supplies and prepared ingredients for kitchen staff during peak hours to maintain service flow.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Responded promptly to customer inquiries and requests for additional items or services.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into the register.
- Helped train new food runners, sharing best practices and operational knowledge.
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- Inspected all dishes for quality standards before serving guests. before delivering them to ensure quality standards were met.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Supported team members by restocking supplies throughout service periods.
Cashier
Walgreens
Miami Beach, Florida
09.2018 - 07.2020
- Processed customer transactions accurately and efficiently at Walgreens.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Ensured accurate processing of customer payments and provided correct change to maintain transaction integrity.
- Maintained clean and organized checkout area for optimal customer experience.
- Provided exceptional customer service by actively listening and engaging with patrons to enhance their shopping experience.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints promptly to ensure satisfaction at Walgreens.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise to ensure product availability and organization.
- Assisted in various tasks assigned by management to support team operations.
- Responded to customer inquiries and provided detailed information about store products and services.
- Performed other duties as assigned by management.
- Processed sales transactions efficiently at checkout to ensure customer satisfaction, to prevent long customer wait times.
- Adhered to company policies for safety and loss prevention consistently.
- Trained new team members on cash register operations, stock procedures, and customer service to ensure consistent performance.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Captain
Boucher Brothers
Miami Beach, Florida
07.2012 - 11.2018
- Supervised daily operations of beach services and guest activities.
- Ensured compliance with safety regulations and operational standards.
- Coordinated logistics for beach equipment rentals and setup.
- Managed inventory of supplies and ensured timely replenishment.
- Trained and mentored staff in customer service best practices.
- Developed training materials for new hires on service protocols.
- Communicated effectively with guests to enhance their experience.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier Team Lead
McDonald's
Miami Beach, Florida
06.2010 - 07.2012
- Supervised cashier team to ensure smooth daily operations.
- Managed cash handling procedures and ensured accuracy in transactions.
- Trained new cashiers on customer service and register operations.
- Coordinated shift schedules to maintain adequate staffing levels.
- Implemented training programs to enhance team performance and efficiency.
- Monitored inventory levels for cashier supplies and placed orders.
- Promoted a positive team environment through effective communication and support.
- Supported cashiers in daily operations by resolving customer complaints and inquiries.
- Processed payments promptly for customers to exceed productivity standards.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Coordinated with other departments to ensure adequate coverage during peak hours.
- Handled customer payments efficiently at the register to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognizing potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
Mechanical Engineering
Miami Dade College
Miami, FL 03.2012 - 07.2015
North Miami Beach Senior High School
North Miami Beach, FLSkills
- Order management techniques
- Craft cocktail preparation
- Able to stand [number] hourspreparation
- Drink preparation techniques
- Beverage preparation
- Menu development
- Cocktail list development
- Menu design
- Changing beer kegs
- Garnishing drinks
- Preparing garnishes
- Beverage supply orders
- Bar restocking
- Liquor restocking
- Point of sale management
- Point of sale systems
- Payment processing
- Cash handling methods
- Cash and credit transactions
- Inventory management
- Inventory
- Financial records oversight
- Safety compliance
- Safe service compliance
- Safe serving practices
- Safe food handling procedures
- Outstanding customer service
- Customer service expertise
- Effective communication
- Customer relations
- Handling difficult customers
- Conflict resolution
- Suggestive selling
- Time management
- Attention to detail
- Problem solving
- Team training and development
- Staff training
- New hire training
- Staff management
- Team collaboration
- Team player attitude
- Event coordination
- Group reservations management
- Dining room management
- Food service
- Food preparation
- Food running
- Organizational growth
- Marketing and sales experience
- Sales expertise
- Sales transactions
- Memory retention
- Multilingual in [languages]
- Inventory
- Highly reliable
- Courteous
- Outgoing personality
- Patience and tolerance
- Excellent judgment
- Cleanliness and hygiene
- Glassware management
- Mixology
- Participated in weekly team meetings to discuss goals and objectives set by management
- Food running
- Glassware management
- Excellent judgment
- Cocktail list development
- Menu design
- Cleanliness and hygiene
- Bar service preparation
- Food preparation
- Ordering bar supplies
- Cocktail preparation
- Customer relations
- Sales transactions
- Drink pairing
Timeline
Food Runner
Fish company
11.2022 - 09.2024
Bartender
La Siesta Resort
06.2022 - 09.2026
Cashier
Walgreens
09.2018 - 07.2020
Captain
Boucher Brothers
07.2012 - 11.2018
Mechanical Engineering
Miami Dade College
03.2012 - 07.2015
Cashier Team Lead
McDonald's
06.2010 - 07.2012
North Miami Beach Senior High School