Summary
Overview
Work History
Education
Skills
Timeline
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Amber Freeman

Lusby,MD

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Overview

13
13
years of professional experience

Work History

Beauty Specialist

Galaxy Nails & Spa
California, Maryland
03.2021 - Current
  • Maintained cleanliness and organization of work area, equipment, and supplies.
  • Developed specialized beauty regimens for clients based on their individual needs.
  • Conducted inventory counts to ensure accuracy of stock levels in storeroom or on display shelves.
  • Organized promotional events such as contests or giveaways to attract new customers or increase brand awareness.
  • Provided waxing services such as eyebrow shaping, lip and chin waxes, full face waxes .
  • Consistently provided exceptional customer service experience that exceeded expectations.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Receptionist

Bella Salon And Spa
California , MD
09.2015 - 07.2017
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Call Center Representative

Bowie Internal Medicine and Gastroenterology
Bowie, MD
11.2011 - 08.2013
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

High School Diploma -

Maurice J. Mcdonough High School
Pomfret, MD
06-2011

Associate Degree in Medical Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL

Skills

  • Appointment Scheduling
  • Inventory Control
  • Payment Processing
  • Customer Engagement
  • Relationship Building
  • Licensed Cosmetologist
  • Organization and Multitasking
  • Data Entry
  • Professional Demeanor
  • Multi-Line Telephone Systems
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization

Timeline

Beauty Specialist

Galaxy Nails & Spa
03.2021 - Current

Receptionist

Bella Salon And Spa
09.2015 - 07.2017

Call Center Representative

Bowie Internal Medicine and Gastroenterology
11.2011 - 08.2013

High School Diploma -

Maurice J. Mcdonough High School

Associate Degree in Medical Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

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Amber Freeman