Amber Friedhoff

• Curates product recommendations for clients

• Exceeds monthly revenue goals with total career sales of $5 million

• Creates client maps to foster relationships and drive revenue

• Plans and executes private events for top tier clients

• Reconciled monthly inventory of $3 million
• Monitored sales trends and forecasted incoming shipments
• Balanced sales demand with inventory and identified opportunities to limit

• Led team of 35 associates including two assistant managers

• Drove store results by ensuring departments reduced shrink and achieved

unit variance goals

• Identified, recruited, and hired talented associates

• Supported web fulfillment orders by ensuring orders were properly filled to meet

customer expectations

• Ensured inventory management processes were accurate, leading to profitable store results

• Led team of 18 associates including one assistant manager

• Drove store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards

• Recruited, hired, and trained new associates

• Educated and assisted employees on tools, process and systems that

• Enhanced customers' shopping experience and increased sales

Led team of 12 associates

• Recruited, hired, and trained new associates

• Created custom development plans for current associates based on individual

performance and goals

• Ensured standards were met through stocking, remerchandising, and

straightening throughout the day

• Shared knowledge and excitement about the latest products with team and

customers while maintaining a regular floor presence

• Motivated team to maintain and achieve sales and service goals

• Demonstrated ownership of discipline and process adoption with technology

and innovation that enhanced the customer experience

• Coached team of specialists who drove education efforts through influence

and coaching to ensure the adoption of new behaviors and processes

• Developed relationships with both merchandising and store teams to

effectively lead and intergrated change that promoted customer driven

• Assisted the department manager in achieving department volume and

productivity goals by developing and executing a business plan

• Ensured salespeople delivered outstanding customer service by teaching,

coaching, and leading by example

• Partnered with the department manager to ensure merchandising and

presentation standards were met

• Ensured accurate inventory management and achieved shrinkage goals