Amber Froy
Winston-Salem,NC
Summary
Results-driven individual with a strong focus on customer service and teamwork. Expertise in problem-solving and effective communication, ready to enhance customer experiences and support organizational goals.
Overview
7
7
years of professional experience
Work History
Stoking 1
Walmart
Kernersville, North Carolina
03.2024 - Current
- Executed day-to-day duties with accuracy and efficiency to support operational needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Addressed customer requests and inquiries to enhance overall satisfaction.
- Recognized by management for providing exceptional customer service.
- Unloaded trucks and organized merchandise on shelves to ensure readiness for sales floor display.
Guest Service Advocate
Target
Kernersville, North Carolina
07.2019 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Proposed innovative ideas and solutions that improved team collaboration and service outcomes.
- Managed team activities in absence of team lead, ensuring operational continuity and support for team members.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Glenn High School
Kernersville, NC05-2004
Skills
- Stock organization
- Product knowledge
- Customer relationship management
- Customer service
- Problem resolution
- Attention to detail
- Adaptability to change
- Team collaboration
- Team building
- Problem-solving
- Creative thinking
- Communication
Affiliations
- I volunteer when I waste kohls for 2 years and helping the community to come together for a origanzation
Timeline
Stoking 1
Walmart
03.2024 - Current
Guest Service Advocate
Target
07.2019 - 02.2024
High School Diploma -
Glenn High School