Amber Fuentes

• Offered companionship and kindness to elderly patients.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.

•Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.

• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected Type payments, processed transactions and updated relevant records.

• Used sample prep equipment to prepare for drug tests.
• Handled confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
• Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
• Demonstrated flexibility in adapting to changes in workload or priorities within the laboratory, effectively managing time and resources to deliver consistent results.
• Supported clients'' needs through clear communication and timely response to inquiries or concerns about drug test results.
• Ensured compliance with federal, state, and local regulations by diligently following all relevant guidelines and procedures.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Monitored progress and documented patient health status changes to keep care team updated.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.