Amber Gardner

Establish & maintain a professional rapport with low income applicant referral sources & support service providers. Provide program information to applicants, tenants & associates.

Monitor & document tenants appropriate compliance with any subsidy & lease provisions.

Monitor & document appropriate independent living skills performance. Report relevant information to tenants, landlords & support service system as appropriate.

Prepare & deliver appropriate notices of noncompliance with subsidy & lease provisions. Work with tenants & their support services providers to develop plans, documentation, case conferences & create/ monitor appropriate corrective action plans.

Conduct monthly monitoring of physical & social environment of tenants in MVHO rentals county wide.

Address & facilitate maintenance concerns.

Perform monthly, periodic & annual unit inspections & report/follow up on repairs that need to be addressed.

Collect, verify & compile tenant referral, application, financial information & certifications.

Collect income verification annually, collect rent payments & manage aged receivables, create & manage payment agreements with tenants.

Meet with various inspectors for inspections @ MVHO properties & verify completion of work orders.

Serve as an agency representative in court for evictions, hearings & trails.

Competent user of camera systems on properties

Follow up on all concerns/ complaints of tenants

Perform monthly checks of fire extinguishers, smoke detectors, carbon monoxide detectors & egress & exit emergency lighting to ensure they are in compliance/ proper working

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Increased client satisfaction through diligent follow-up and personalized support.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Trained new case managers, raising team's overall competency and service delivery standards.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Partnered with local organizations to expand access to social and community services.

• Prepared documents and reports for clinical reviews and discharge plans.
• Monitored adherence to medical protocols closely, ensuring proper implementation of necessary treatments or interventions.
• Coordinated multidisciplinary care teams for comprehensive patient support and optimal outcomes.
• Worked with enrollees to identify gaps in care or obstacles to care.
• Conducted thorough assessments of patients'' needs, creating customized care plans to address specific concerns effectively.
• Advocated for patients'' rights, ensuring access to appropriate services and fair treatment within the healthcare system.
• Improved patient satisfaction with tailored support and resources based on individual needs.
• Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
• Entered timely and accurate data into electronic medical records to communicate member needs.
• Established strong partnerships with community organizations for resource referral purposes, expanding the range of available assistance options for patients in need.
• Met with community providers to foster good rapport and relationships and identify new programs.
• Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes accordingly.
• Promoted a supportive and inclusive environment among care team members, fostering collaboration and mutual respect.
• Conducted patient assessments to determine appropriate levels of care.
• Provided crisis intervention support when necessary, helping stabilize situations and connect individuals with appropriate services quickly.
• Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
• Participated in facility meetings with treatment team to develop successful aftercare plans.
• Educated patients about available resources, enabling informed decision-making regarding their care options.
• Documented activities and progress in electronic medical record per defined policy and procedures.
• Maintained detailed records of patient interactions, contributing to a well-organized case management system.
• Enhanced patient care by implementing personalized treatment plans and monitoring progress.
• Increased efficiency within the care team by facilitating open communication channels among all members involved in a patient''s plan of care.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Organized patient records and database to facilitate information storage and retrieval.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Engaged with patients to provide critical information.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Trained new staff on filing, phone etiquette and other office duties.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Wrapped, boxed and weighed bakery department products.