Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Gardner

Elm City,NC
Amber Gardner

Summary

A detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

4
years of professional experience

Work History

ASM RESEARCH

TEMPORARY CASE ANALYST II
12.2025 - Current

Job overview

  • Reviewed data for 1095-A tax forms linked to Medicaid and Medicare.
  • Informed consumers regarding the status of their cases

TRUIST

PREMIER CARE AND BRANCH ADVISOR
04.2025 - 09.2025

Job overview

  • Processed substantial number of calls on a daily basis
  • Handled issues swiftly and with accuracy
  • Addressed and rectified concerns swiftly and precisely.
  • Managed loan and credit card payments with precision
  • Modified client details

TRUIST

MESSAGING SPECIALIST
12.2022 - 07.2024

Job overview

  • Resolved complex banking issues
  • Managed customer concerns and complaints
  • Updated customer information in our system
  • Sold loans, credit cards, and account products
  • Collaborated with other departments to find solutions

Education

North Carolina Wesleyan University
Rocky Mount, NC

Master of Science from Criminal Justice
05.2023

University Overview

GPA: 3.5 GPA

North Carolina Wesleyan College
Rocky Mount, NC

Bachelor of Arts from Criminal Justice
05.2021

University Overview

  • magna cum laude graduate
  • GPA: 3.6 GPA

Nash Community College
Rocky Mount, NC

Associate of Applied Science from Criminal Justice Technology - Latent Evidence
05.2019

University Overview

  • Dean's List
  • National Society of Leadership and Success
  • GPA: 3.8 GPA

Skills

  • Investigative techniques
  • Documentation review
  • Compliance monitoring
  • Account updating
  • Complaint resolution
  • Credit adjustments
  • Escalation management

Timeline

TEMPORARY CASE ANALYST II
ASM RESEARCH
12.2025 - Current
PREMIER CARE AND BRANCH ADVISOR
TRUIST
04.2025 - 09.2025
MESSAGING SPECIALIST
TRUIST
12.2022 - 07.2024
Nash Community College
Associate of Applied Science from Criminal Justice Technology - Latent Evidence
North Carolina Wesleyan College
Bachelor of Arts from Criminal Justice
North Carolina Wesleyan University
Master of Science from Criminal Justice
Amber Gardner