Amber Garman
Toronto,OH
Summary
Dynamic healthcare leader with extensive experience at East Ohio Regional Hospital, specializing in patient access and medical records. Highly knowledgeable with insurance verification, prior authorizations, CMS guidelines and Medicaid presumptive eligibility. Proven track record in enhancing revenue cycle management and driving process improvements. Skilled in employee development and effective communication, ensuring high-quality patient care and operational efficiency. Committed to maintaining compliance and confidentiality in all operations.
Overview
23
23
years of professional experience
Work History
Admissions Manager
PAM Health Specialty Hospital of Pittsburgh
Oakdale, Pennsylvania
10.2025 - Current
- Managed LTACH referral, intake, insurance verification, and pre-certification processes using WellSky, Meditech, and Waystar systems.
- Ensured accurate documentation, bed board, and census maintenance while coordinating closely with Clinical Navigators and referral sources.
- Verified benefits, obtained authorizations, and followed CMS and managed care contract requirements to support revenue cycle accuracy.
- Served as backup to Admissions Manager, maintaining reports and supporting daily admissions operations.
- Provided timely follow-up on referrals and maintained strong communication with hospitals, physicians, and payors.
- Trained staff on admissions policies and procedures to ensure compliance.
- Collaborated with healthcare staff to align admissions with hospital capacities.
- Maintained accurate records of all applicant interactions in the admissions database.
Director of Patient Access and Medical Records
East Ohio Regional Hospital
Martins Ferry, Ohio
11.2020 - 09.2025
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
Referral and Authorization Coordinator
WMC, Physician Practices, Inc.
Weirton, West Virginia
07.2018 - 11.2020
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
Admissions Manager
Life Line Hospital
Winterville, OH
12.2009 - 07.2018
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
- Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Lead Registration Clerk
Weirton Medical Center
Weirton, West Virginia
05.2003 - 12.2009
- Completed registration paperwork, verifying accurate patient information.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
Education
Health Information Management
Jefferson Community College
Steubenville, OHSkills
- Verbal and written communication
- Decision-making
- Project coordination
- Employee development
- Staff management
- Hiring and retention
- Multitasking and organization
- Customer service
- Process improvements
- Rules and regulations
- Fundraising events
- Performance improvement
- HIPAA Compliance
Skills
- Multitasking and organization
- Customer service
- Process improvements
Timeline
Admissions Manager
PAM Health Specialty Hospital of Pittsburgh
10.2025 - Current
Director of Patient Access and Medical Records
East Ohio Regional Hospital
11.2020 - 09.2025
Referral and Authorization Coordinator
WMC, Physician Practices, Inc.
07.2018 - 11.2020
Admissions Manager
Life Line Hospital
12.2009 - 07.2018
Lead Registration Clerk
Weirton Medical Center
05.2003 - 12.2009
Health Information Management
Jefferson Community College